Guest Services Manager

JOB OVERVIEW:

Supervise daily operation of Front Desk & Guest Services. Lead team of Guest Services Hosts/Hostesses. Follow up on daily assignments. Handle any Guest Service issues and follow through with Guest Service recovery. Implement training and development for Guest Services and Concierge. Monitor the daily bank out process for crew members.

REQUIRED EXPERIENCE:

Minimum two years shipboard Guest Services leadership experience. Tourism and Hospitality classes/certifications a plus. Knowledge of Immigration and Customs regulations. Cash handling experience. Demonstrated ability to influence others. Detail oriented.