IT Quality Assurance Manager

Great Vacations Begin With Great Employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miramar, Fl.. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  

The Quality Assurance Manager is responsible for the development and execution of tactical goals and strategies for their departmental areas within Information Technology.  They perform independently, and proactively collaborate internally and externally in the delivery of high quality technical products.  Leads others, either directly or indirectly, and is accountable for the results of the team.

• Manages global staff within IT of 10-30 Quality Assurance direct reports (employees, contractors, offshore staff); leads, mentors and influences others on complex projects and assignments.
• Direct the global Quality Assurance sourcing efforts by appointing, acquiring, and approving the assignment of resources.   
• Manages development and execution of Quality Assurance goals and department strategies to cover multiple Information Technology products and disciplines.
• Facilitates design and development of Quality Assurance solutions which further specific enterprise Information Technology strategies.
• Collaborates with internal and external constituents, including vendors, to meet common goals and resolve conflicting issues.
• Applies subject matter expertise in the execution of assigned operational responsibilities; remains current with industry trends.
• Establishes repeatable processes and best practices; ensures department processes comply with regulatory requirements.
• Interprets, refines and applies Quality Assurance methods and procedures in accordance with Software Development Life Cycle (SDLC), Information Technology industry standards and best practices as defined by Royal Caribbean Cruises, Ltd.

Financial Responsibilities

• Creates and manages budget for own operating group and/or projects under their supervision
• Solid understanding of accounting rules for expense and capital activities
• Ensures efficient utilization of staff and non-labor resources.  Responsible for defining optimization opportunities to manage expenses
• Solid understanding of IT estimation activities
• Accountable for financial implications and cost of systems and services

Requirements:

• Requires a Bachelor's degree (Master's degree preferred) in area of specialty, or equivalent experience 
• 5-7 years of experience in the field or in a related area (i.e. Software Quality Assurance procedures throughout the Software Development Life Cycle)
• Proven experience in leading and developing Quality Assurance professionals and project teams. Develop and manage quality assurance metrics for performance improvement of all teams.
• Proficient with methodologies, tools, best practices and processes within specific technology area and Quality Assurance
• Proven ability to collaborate with technical peers and management. Accepts accountability and manages execution of individual and team results
• Demonstrates a wide degree of creativity with strong analytical and problem solving skills.
• Implements ongoing quality improvement processes working with interdepartmental teams.
• Requires up to 40% of international travel for supporting Global Markets and teams

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as IT Quality Assurance Manager. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 45-60 days.  During this time, you can view your application status on our career site. 

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

Job: Information Technology
Primary Location: United States-Florida-Miramar
Schedule: Full-time
Shift: Day Job
Employee Status: Regular