Amusement Specialist

JOB PURPOSE

In line with the department guidelines and under the supervision of the Head of Amusement, the Amusement Specialist maintains a constant presence throughout the amusement area by assisting guests, providing games information, pushing related promos, and activating minor maintenance on the machines.

KEY RESPONSIBILITIES

• Explains and promotes the different games, services and activities available in the amusement area;
• Increases sales opportunities;
• Informs guests of special offers, new products and promotions;
• Assists guest in the games activation;
• Processes payments;
• Looks after amusement area equipment and alerts if maintenance or technical troubleshooting is needed;
• Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests;
• Handles guests' complaints and queries;
• Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results;
• Takes part in any extra duties as requested by the specific situation to support the Onboard Revenue team.

JOB REQUIREMENTS

• Fluent in English, oral and written and in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage;
• High School graduation certificate;
• Previous experience on cruise lines is an advantage;
• Computer literacy;
• Strong communication and negotiation skills;
• Sales orientation;
• Attention to details;
• Energetic attitude and ability to connect to the guest;
• Good public speaking skills is a must;
• STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognized medical certification is required before starting to work on board.

VISA REQUIREMENTS

Possess a valid passport and when possible a seaman book copy.