Cruise Destination Services Co-ordinator, Fixed Term

You will put all customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holiday experiences that make us famous for service and ensures customers for life. As a Destination Services Advisor your understanding of our customer will help create these unforgettable experiences with your personality, professionalism and personalised service. Your knowledge will help improve customer satisfaction and loyalty.

TUI Group is the world’s number one integrated tourism business. We are building a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your management career, but the benefits of being part of an exciting multi-cultural united team.

What you will be doing

The Destination Services Advisor is responsible for supporting the day to day delivery and efficient running of the Destination Services operation and promotion of future cruises onboard their allocated vessel. Supporting the Destination Services Manager and Assistant Destination Services Manager to promote, administer and deliver the excursion programme and future holiday sales onboard.

Maintaining a high level of customer service whilst displaying the ideals of Marella Cruises to enhance the passengers overall enjoyment of the programme whilst maximising revenue potential and sales. Ensure the provision of independent advice (ensuring soft sell towards excursions) and support for the general operation onboard where directed.

What we are looking for

• A customer driven and positive individual who supports the promotion, delivery and efficient running of the Destination Services operation onboard.
• Confident and fun personality with a strong commitment to achieve targets and overcome challenges. Ensuring effective promotion and organization of both Destination Service and future cruises.
• Accountability to achieve customer service satisfaction scores through supreme knowledge of the shore excursion program, destinations and fleet deployment to optimize customer experiences.
• Contribute in the administration of all supporting paperwork and promotional materials (including Port Showcase, digital signage, TV screens and iPads) as directed by Destination Services Manager.
• Willingness to engage and collaborate with both internal and external parties involved in Destination Services and future cruises as required.
• Provision of information for independent passengers whilst maintaining the focus on excursions.
• Flexible approach and support of the wider operation onboard as necessary (e.g. embarkation duties and social functions).
• Desirable to have held a passenger contact position onboard a cruise ship but must be fluent in English.
• Able to adapt to regular business change and new technology

Working within TUI group

Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.

We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey, of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.

The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

Join us now and you can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.

How to apply

Apply online, we just need a few details from you and your CV.

Please note should you be successful for this role your employment company will be Crew People International Ltd (CPIL), this role is working on board Marella Cruises.