Chief Housekeeper

The Chief Housekeeper is responsible for overall cleanliness, sanitation and upkeep of all passenger cabins and public areas while maintaining compliance with all company and regulatory entities.

In addition to the application process please open the link below for consideration.

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Essential Duties & Responsibilities

• Collaborate with all departments concerning housekeeping initiatives.
• Manage Housekeeping and Porter crews to ensure passenger accommodations and public areas are clean and maintained to company standards.
• Ensures operating procedures complies with all state and federal regulations.
• Maintain inventory of all passenger and housekeeping supplies.
• Manages laundry - assures all necessary supplies are available to housekeeping personnel.
• Maintain housekeeping budget.
• Ensure consistent implementation of departmental training and performance appraisal programs.
• Work with Hotel Manager to develop action plans to address areas of concern.
• Communicate all housekeeping special services and special occasion requests.
• Inspect passenger rooms daily for preventative maintenance, needed repairs and to ensure company standards are being met.
• Communicate repair and maintenance needs to engineering. Follow up to ensure service was performed.
• Closely monitor laundry production to maintain workflow.
• Inspect public areas and direct porter staff throughout the day to ensure cleaning per checklists.
• Supervise and assist in moving luggage on and off the vessel per TSA regulations.
• Coordinate shore side laundry services.
• Ensure capability of uniform repair (some inventory) to ensure all staff is properly attired in uniforms of good condition.
• Maintain chemical and supplies orders ensuring proper usage and compliance.
• Maintain MSDS book.
• Prepare housekeeping recommendations for annual lay-up and capital budget.
• Maintain proper inventories and provide monthly inventory in timely and accurate manner.
• Make hospitality standards an important part of day-to-day duties
• Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
• Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.

Requirements & Qualifications

Education:

• HS Diploma or Equivalent Required
• Bachelor’s Degree in related field preferred or an equivalent of experience

Professional Certification(s) or License:

• Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
• Copy of DD214, if Veteran status

Skills & Abilities:

• Excellent verbal and written communications skills
• Ability to interact with individuals at all levels in a pleasant and professional manner
• Must maintain a clean, neat and professional appearance at all times
• Must be proficient in MS Office applications
• Proficiency with MS Office applications and POS systems
• Ability to train and supervise employees
• Logically and independently plan, organize and complete work assignments

Experience:

• At least five to seven years of experience in a position with similar duties and responsibilities
• Cruise industry experience preferred

Other:

• Must be at least 21 years of age.
• Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.