Commercial Development Manager, Intercruises, Americas

Join TUI Musement team as a Commercial Development and Quotations Team Manager within Intercruises and play the key role in developing the commercial B2B interests of Intercruises in the Americas region. This role will focus on business retention and developing and converting new business opportunities that can be generated through Intercruises Key Account Managers and also through our own proactive business activities in each region as well as leading the Commercial Development team in North America.

HOW YOU WILL MAKE AN IMPACT

There are many ways for you to get involved:

• Supervising and assisting the Commercial Development specialists on financial & content proposals according to client specifications and deadlines
• Ensuring competitive rates and attractive margins by working closely with Offer teams and understanding the market dynamics
• Communicating with Cruise Lines on ongoing Requests for Proposal (RFP) and Ad Hoc Quotation requests
• Negotiating with our clients on commercial terms in order to achieve the budgeted outcome
• Acquiring new cruise business by participating in RFPs as per seasonal targets set
• Provide ongoing guidance and support to the Operations & Port Delivery teams on Ad Hoc quotations
• Working with the Operations & Port Delivery teams to ensure alignment with Quoted and Delivered services
• Proactively searching for new opportunities and converting them
• Engaging with wider commercial team to increase market share as well as working closely with our own Supply Management teams in selecting and modifying existing products at the right price and providing overviews to the supply teams to create new products tailored to the clients' needs
• Managing the RFP process in destination and supervise the Commercial Development specialist on their successful completion
• Converting product into sellable content as part of creating and managing the RFP process through to its conclusion which will involve sending RFPS to the client, evaluating feedback and ultimately securing the business.

WHAT YOU WILL BRING

There is more than one way to the perfect fit – here are some of the ideal things:

• Solid experience in the cruise industry with an emphasis on excursions and ground handling
• College Degree in a relevant field preferred
• Excellent negotiation and communication skills in English, both written and verbal. Additional languages advantageous
• Experience in Customer Management is essential
• Someone with a methodical, organized approach towards the execution of the assigned tasks
• Candidate must hold US citizenship or a valid US work permit

TUI AND YOU 

• Being a valuable team member of TUI, the No.1 global and socially aware travel company
• Competitive salary and benefits
• TUI Musement operate in over 115 destinations offering more career opportunities than any other travel company
• Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI's Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

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