2nd Purser - Oceania & Regent Seven Seas Cruises - NCHL

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• To maintain communication between the ship and port authorities, providing smooth daily clearance in the different ports of call for arrival and departure
• Ensure that guests are traveling with the proper documentation
• Assist Chief Purser with finance and administrative tasks
• Supervise Reception Desk and carry out audits on front office finances, reporting and cash
  Pro-active approach to problem solving
• Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex
• Responsibility of the safe and secure storage of all passports for guest or other personnel included on the Guest Manifest at all times
• Cross checking with Asst Purser that all passports are present prior to sailing and prior to any passport distribution or immigration inspection
• Send out immigration or customs forms to guests when required for completion for ship’s clearance
• Ensures that anyone contained within the Guest Manifest holds adequate visa or travel documents, enabling the ship to be cleared without complications or fines
• Audit front desk cash floats on a weekly basis
• Daily audit check on front desk cash handling
• End of Cruise reconciliation of cash by front desk staff
• Monitoring open cash balances from guests ensuring all guest accounts are set up in accordance with RSSC Standards
• Controls credit card authorizations and referrals and communication with guests on corrective action
• Responding to RSSC Accounting on past guest account queries
• Send “method of payment’ letters to guests who have no form of payment on their onboard account
• Send declined credit card letters to guests
• Passes all declined credit card information and accounts to be settled by cash to Asst Purser for follow up with guest, making sure that adequate payment methods are obtained in a timely manner
• Performs all other duties as requested by supervisor

PREFERRED SKILLS

• MS Office Suite, Fidelio Cruise modules, Cruise Management, Quick Check In, Micros Fidelio Point of Sale, NVS – Visual Reservation System Education and Experience
• Hospitality Background preferred and previous shipboard experience require
• Experience in front office, revenue operations and crew operations preferred
• Knowledge of Clearance and Port Regulations preferred
• Excellent administrative skills
• Ability to work in an international environment
• Ability to perform well under pressure