Associate Hotel General Mgr

Department: Guest Svc

Employment Type: Fixed Term Contract

Reporting To: Hotel General Manager

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Delivers strategic initiative to ensure exemplary service across all guest touchpoints.
• It is the Hotel Lead for driving Princess MedallionClass integration and sustainability. Empowers teammates to use Princess MedallionClass applications to make meaningful and appropriate decisions that improve guest satisfaction.
• Supports and promotes the first contact resolution across the board by reducing recurring service failures by conducting root cause analysis and providing workable solutions throughout the guest experience.
• Directs the day to day operational efficiency of the Guest Service Rooms Division, Entertainment &  Onboard Revenue operations.
• Ensures that the overall Entertainment, Rooms Division and Onboard Revenue product standards are met or exceeded by regularly developing, implementing and participating in Quality Assurance Inspections.
• Supports the onboard teams with the planning and execution of all groups and in-port functions.
• Oversees the planning of the daily events schedule by the Entertainment Director and Business & Brand Director to maximize guests access to and awareness of all activities available onboard
• Participates productively with the Hotel General Manager in the planning of future itinerary deployments or sudden itinerary changes, anticipating potential problems relating to entertainment, revenue, demographics, logistics, and clearance requirements.
• As the Hotel General Manager's designate, Responsible for driving all onboard revenue performance and achieving revenue objectives
• Advocates on behalf of the Business & Brand Director to attain financial and revenue goals in line with company targets and guidelines.
• Supports the Business & Brand Director in the creation of strategic and tactical marketing plans for new initiatives which incorporate analytical results
• Oversee all marketing, advertising, and promotional material and activities while remaining consistent with the company's goals and brand standards.
• Promptly completes performance appraisals that are fair and objective, based on observed behavior.
• Observes each direct manager's performance using his or her role description as a guide and delivers prompt and appropriate feedback. Coaches and develops skilled, engaged team members. 
• Regularly monitors the effectiveness and completion of onboard training programs and participates as a facilitator as required.

Skills, Knowledge & Expertise

• Minimum five years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Housekeeping, and revenue outlet operations.
• Bachelor's degree in Hospitality Management, Business Administration, or related field from an accredited college or university or the international equivalent (preferred).
• Strong leadership capabilities with proven business and organizational planning, coordination, and execution. 
• Quality-driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem-resolution and trend evaluation techniques.
• Ability to manage international staff positively and productively by motivating, developing, and managing employees as they work. Ability to coach and counsel to improve performance, administering the disciplinary process effectively.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.