Destination Experience Manager for Ambassador Cruise Line

We are pleased to announce we are looking to hire a Destination Experiences Manager for the Destination Experiences department, working for Ambassador Cruise Line on board their flagship Ambience.

Ambassador is the first new British cruise line to be launched since 2010 and is here to accompany the next era of travel by blending tradition and innovation for a truly timeless cruise holiday that still makes guests feel right at home.

Apply Today!

Your responsibility will include, but will not be limited to:

• Providing a friendly and efficient service to guests, creating ‘Ambassador Moments’ and leading to total guest and company satisfaction
• Manage all Destination Experiences (DE) operations onboard and in port
• Liaise with Agents to provide regular sales and operation updates
• Close liaison with Head Office, Agents and onboard management team to ensure an efficient DE operation
• Prepare accurate invoices following each port of call for Agent approval
• Maximise sales and profit in line with Head Office targets by continually analysing sales and managing inventory
• Manage, train and coach the DE Team to develop their skills and knowledge
• Prepare and manage DE Front Desk team rota, maximising opening hours.
• Support DE team with Front Desk duties and always be available to guests who wish to speak with DE Manager
• Conduct pre-cruise planning and regular operational meetings with the DE Team to ensure all are engaged and aware of sales targets, duties and responsibilities
• Manage the Destination Presenter to ensure accuracy of presentations and that focus is placed on promotion of the correct Experiences to maximise sales, revenue, and profit
• Oversee handling of all DE complaints and liaise with Head Office when required regarding solutions and response
• Be available for meetings with Head Office personnel on turnaround days as requested
• Provide a positive working environment by ensuring all staff are treated fairly and equally
• Lead by example by ensuring all company policies and procedures are always adhered to
• Any other duties as reasonably requested by Hotel Director