Entertainment Manager

Your Role

The Entertainment Manager has overall responsibility for delivery and management for all Entertainment functions and programme onboard and delivering an exceptional product to our Guests.

MAIN DUTIES AND RESPONSIBILITIES

Oversees the assignment of duties, responsibilities and schedules of staff and activities.
Oversees all entertainment presentations, entertainment activities and quality in all venues.
Serves as Master of Ceremonies for shows and events presented by the Entertainment department as required.
Works collaboratively with other Hotel Officers to maintain quality and maximise profit.
Responsible for ensuring accurate and timely administration and reporting for the Entertainment department.
Provides the Communications Purser with information for the Today programme.
Provide support to the Explore Ashore Manager on dispatch of excursions.
Responsible for delivering on Entertainment equipment and consumables budgets.
Frequently engages with Entertainment Manager ashore and provides novel ideas to increase profit and Guest satisfaction.
Responsible for investigating and resolving entertainment quality and service complaints in a timely fashion and notifies Hotel General Manager of such.
Mentors, develops and provides on-the-job training to entertainment team.
Maintains positive relations with all Guests and ensures interaction at every opportunity.
ADDITIONAL RESPONSIBILITES:

Prepare appraisals for individuals under their remit in accordance with policies.
Attends passenger functions as required by Head of Department.
Partake in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
Lead and Motivate using the Leadership Model.
SKILLS REQUIRED:

Previous experience as Cruise Director/Entertainment Manager onboard a Cruise Ship.
Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
All certificates as required by the STCW code for this position.
Good command of the English Language