Assistant Manager: Cruises Retail

PEOPLCONQUEST RH a HR recruitment company is looking for one of our clients that work in several cruise lines:

Job Description – Assisstant Manager

Position Title: Assistant Manager Location/Office: Shipboard
Reports to: Retail Manager Department: Cruise Line Retail
Job Purpose: The Assistant Manager is responsible for leading the performance of a team, guest experience and
operations for designated category environments on a premier luxury cruise ship.

Essential Duties & Responsibilities:

• Team Leadership & Talent Development
• Establishes and holds individuals responsible to guest and sales targets, in partnership with the Retail Manager.
• Ensures the sales team is skilled in our client guest experience, sales behaviors, and product knowledge.
• Provides feedback and coaching to ensure our client and Cruise Line guest experience standards are championed while driving business performance.
• Conducts ongoing talent assessment and establishes development plans.
• Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.
• Multi-Boutique Retail Sales & Store Operations
• Champions the Starboard Way and models the behavior by example, inspiring excitement and belief.
• In partnership with the Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives.
• Actively communicates sales information with the Retail Sales Manager, peers, and team.
• Targets guest information, provided by the Retail Sales Manager, to enhance guest experience and maximize revenue.
• Analyzes performance, recommends changes, and implements actions to increase results of designated categories.
• Guest Experience & Onboard Relationship Management
• Creates an upbeat, friendly atmosphere that is consistent with the our client way.
• Maintains a strong floor presence ensuring the team is delivering the best experience according to our client way.
• Builds relationships with onboard management to provide transparency and foster collaboration.
• Schedules and organizes talent in order to meet guest and business needs.
• Operational Excellence
• Oversees all store operational standards and administrative duties and timely opening and closing of the store.
• Adheres to keeping the sales team informed and enforces all our client and cruise line policy and procedures, including MLC, asset protection and inventory control.
• Reports any incidences of illnesses/work related injuries in a timely manner.

Assistant Manager Talent Profile

• QUALIFICATIONS: Education & Experience
• 1-2 years management experience in retail or hospitality preferred; luxury guest experience is of interest. Proven track record of driving sales performance through business development activities including events, networking, and clienteling.
• Proven track record of developing and inspiring talent at all levels.
• Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.
• Knowledge, Skills & Abilities
• Respects and understands others and displays multi-cultural awareness.
• Proactively builds and manages guest, management and team relationships.
• Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture. Able to anticipate and solve problems, act decisively, and persist in the face of obstacles. Able to assess people and has a proven record of talent development.
• Strong interpersonal and communication skills.
• Possess integrity and professional business standards.
• Proficient knowledge of MS Excel, Word and Power Point.
• Success Measures
• Achieves sales targets for designated categories. Achieves fine jewelry targets (sales).
• Defined specialist succession plan.
• Effective and efficient execution.
• Responsible for leading the Starboard Way - improves NPS- delighted guest (depending on CL/TBD).

Key Competencies

• Conflict Management
• Sizing Up People
• Composure
• Motivating and Influencing Others Decision Quality
• Managing & Measuring Work Cross Cultural Agility

Non-Negociables

• Model Characteristics
• Determined, decisive, thorough, inspirational, resilient, dynamic, courageous
• Must be at least 21 years old.
• Able to travel and live/work on a ship. Able to work 6 month contracts. Able to work 7 days a week, up to 77 hours. Possess a valid passport and when possible a seaman book copy.
• Able to stand for long periods of time.
• Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
• Proficient English reading, writing and speaking skills.

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