PCL - Events & Guest Services Supervisor

Department: Guest Svc

Employment Type: Fixed Term Contract

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Plans, organizes and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements.
• Communicates and coordinates any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities. 
• Attends scheduled functions and events to ensure an impeccable experience and socializes with the guests during these functions/events to gather feedback and address opportunities. 
• Meets with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events. 
• Coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office. 
• Proactively contacts the suite and VIP guests* upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service. 
• Regularly checks in with group leaders, wedding couples, suite, and VIP guests* throughout the cruise to ensure the best guest experience.
• Upon embarkation, sends the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one. 
• Owns the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalized service.
• Supports the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts.
• Ensures Head of Departments are aware of upcoming large groups and determines if private events, priority registration, and reservations would be appropriate and make necessary arrangements. 
•  Regularly monitors the group master account ensuring all charges are accurate and charged within established guidelines.
• Supports the facilitation of timely and complete payment for contracted onboard services. 
• Works with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting. 
• Responsible for an inclusive culture, and instills our Shared Purpose, Core Values throughout the Guest Services team. 
• Promote a positive change management environment by influencing the adaption of operational initiatives. 
• Mentor teammates through coaching, training, and ongoing development to support career progression.

Skills, Knowledge and Expertise

• Bachelor’s degree in business administration, hospitality management, or hotel management (Preferred).
• A minimum of 2 years of experience as Event Manager in Hotels/Resorts or at least 1 year of experience in a similar position within the Cruise industry. 
• Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software.
• Fluent English Language skills, both verbal and written. Knowledge of additional languages is preferred.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities. 

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of rank or role, we are all one Princess team. Princess Cruises is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.