MISSISSIPPI - Guest Services Agent

ABOUT VIKING 
Founded in 1997, Viking is the world’s #1 small ship travel company, operating on rivers, oceans and lakes around the world. In September 2022, Viking launched the Viking Mississippi, a state-of-the-art 386-guest ship, which cruises along the Mississippi River between New Orleans, LA to St. Paul, MN. 
 
ROLE OVERVIEW 

As part of our Mississippi Administration team your job is to provide guests with friendly, personalized front-desk service at all times, including concierge onboard in accordance with Viking’s STAR Service Standards. You will report to the Guest Services Manager. 

WHY JOIN VIKING? 

Elevate Your Career 
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: 

• Paid training program in skills and approach to premium hospitality services 

• On-the-job coaching to help you advance rapidly  

• A lifelong network of hospitality professionals 

Onboard our ship 

• Most common rotation schedule is 6 weeks on board, 2 weeks off, which includes up to 13 weeks off per year 

• Lodging (shared cabin with 1 other crewmember), meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members 

• Travel to/from the ship provided by Viking 

• Crew-only deck and dedicated recreational activities 

Benefits year-round, on and off the ship 

As a full-time employee, you are eligible for benefits such as: 

• Viking pays for and provides more, better coverage: Health, vision, and dental insurance with very low premiums (some plans are fully paid by Viking) 

• Referral program & retention bonus 

• 401k savings plan with company matching all your contributions with an additional 4% 

WHAT YOU WILL DO ON BOARD 

• Serve as the primary source of information for guests, providing concierge services, according to shift schedule 

• Process onboard sales transactions and operate phone switchboard, cashless system, and safety system 

• Ensure smooth operation of guest infotainment system  

• Plan and execute embarkation, disembarkation, and check-in/out procedures 

• Maintain daily logbook and guest manifests, handle guest complaints, and prepare guest lists and invitations 

• Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers 

ABOUT YOU 

• 2+ years’ experience in the scope of the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage 

• High school diploma required, and degree with hospitality focus preferred 

• Physically fit and in good health; extensive walking required and ability to stand on feet for long period of time 

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards  

MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT: 

• U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations 

• Ability to satisfactorily pass a pre-employment drug test. This includes testing for marijuana and other controlled substances. We are a Drug-Free and Alcohol-Free workplace 

• Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will