EGYPT - Guest Services Agent

Guest Service Agent 

River – Egypt

"Egypt continues to be one of our most popular destinations," as Mr. Torstein Hagen, Chairman of Viking, so accurately noted. Click here to watch the video "Viking in Egypt," in Success Factors to take a journey through Viking's past, present, and future in this incredible destination.

ROLE OVERVIEW 

Part of our Front Office team on our River vessels, the Guest Service Agent To provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with Viking River Cruises’ high standard of guest services.This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.The Guest Service Agent reports to Guest Service Manager.  

WHAT YOU WILL DO ON BOARD 

• Serve as the main information center for all guests and handle on-board sales transactions 
• Operate phone switchboard, cashless system, and safety system 
• Provide 24-hour concierge services and ensure smooth check-in and check-out procedures 
• Maintain the guest infotainment system and update the logbook daily 
• Handle guest complaints promptly and assist with medical disembarkations 
• Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions. 

WHY JOIN VIKING?\u202F 

Elevate Your Career\u202F 

Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:\u202F 

• Paid training program in skills and approach to premium hospitality services\u202F 
• On-the-job coaching to help you advance rapidly\u202F\u202F 
• A lifelong network of hospitality professionals from many different countries\u202F 
• Internal transfer opportunities to River, Ocean and Expedition ships\u202F 

\u202F 

On board our Nile ships

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members.\u202F 
• Travel to/from the ship provided by Viking. For assignments outside Europe, Viking covers all your travel expenses to and from the ship, even when you go on vacation to your home country.
• Dedicated crew areas and activities\u202F 
• Visa-Friendly Destination: Our operation in Egypt allows for non-EU nationals to work on a Swiss contract, with a relatively short visa process.
• Long Season: we offer long contracts from early August until mid-June with a nice summer break between the seasons.
• Multicultural Crew: With Egyptian and international Viking family members on board, our Egypt operation is a unique opportunity to learn and share with colleagues from different cultures.
• Rotation Schedule: In Egypt, you will operate on a 90-days-on and 14 to 21 days off-rotation.
• Cabin Occupancy: Shared cabin
• Excursions: Occasionally, you have a chance to join one of the guest excursions and explore Egypt’s wonderful sites
• Guests: Up to 82 guests on board to 75 crew members

Employee benefits\u202F 

• Expanding Fleet: In 2024, Viking will welcome new vessels on the Nile River. This means tremendous potential for career advancement to those who work for us.
• Paid vacations\u202F 
• Referral program\u202F 
• Loyalty bonuses\u202F 
• Commission earnings

ABOUT YOU 

• High school diploma required, degree with hospitality focus preferred 
• Minimum 2 years experience in an upscale cruise line or comparable hotel in a similar position 
• Must maintain confidentiality and discretion 
• Extensive walking and standing required 
• Fluent in English, with excellent oral & written communication skills, second language as per itinerary is an advantage 

ABOUT VIKING 

Founded in 1997, Viking is the world’s #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sail over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations, as well as a new Mississippi River ship. 

APPLICATION AND JOB RELEVANT INFORMATION 
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times.\u202FVisible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.\u202F For further information, please\u202Fcontact our recruiting team. 

 
DISCLAIMER  As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.