Suite Host

Description:

The Suite Host is ultimately responsible for ensuring that guests have a comfortable and enjoyable stay on board the vessel while following all cleaning and service procedures set out by Seabourn. This role contributes to the Company Mission Statement and Values. The Suite Host has a great opportunity to offer guests a cruise experience of a lifetime. They create an atmosphere of complete comfort and actively seek ways to create "Seabourn Moments." Positive interaction with guests combined with acute attention to detail enhances the feeling of luxury.

Key Responsibilities:
- Have full and comprehensive knowledge of all ship facilities and services.
- Be a continual source of assistance and information to all guests.
- Maintain a high level of communication and provide feedback to the Assistant Housekeeper.
- Be fully knowledgeable about in-suite service, amenities, functions, and systems.
- Prepare guest suites according to guest preferences and Company standards.
- Familiarize guests with all safety aspects and suite features upon arrival.
- Create a memorable stay for guests and follow up on all guest requests promptly.
- Report any guest-related concerns immediately to the Assistant Housekeeper.
- Perform linen changes as per company standards.
- Overall responsibility for the cleanliness, turn-down service, and appearance of all assigned suites.
- Maintain all guest preference setups in the suite and take primary responsibility for all living and sleeping areas of the suite.
- Supervise assigned attendants in the cleanliness of bathrooms and balconies.
- Perform extra duties as scheduled.
- Control and safeguard all equipment and items used.
- Ensure all suite services are delivered to company standards.
- Pick up and deliver laundry/dry cleaning for the suites.
- Replenish the fruit plate daily and stock the in-suite fridges, ensuring glassware is always stocked and clean.
- Maintain flowers/plants in all suites by refreshing and watering them regularly.
- Provide shoeshine services upon request.
- Assist with bookings and reservations for restaurants, spa, and shore excursions as required.

Qualifications:
- Previous experience in a similar role within the hospitality industry or cruise industry preferred.
- Excellent communication and guest service skills.
- Attention to detail and ability to maintain high standards of cleanliness.
- Ability to work well within a team.
- Flexibility to adapt to changing schedules and demands.

*Seabourn Cruise Line is committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.*

Working Conditions:
Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.

About Seabourn
At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well.

Cruising on a Seabourn ship is unlike any other form of travel. The experience is luxurious, yet relaxed — elegant, yet casual — sumptuous, yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow.

Our ships attract interesting people, who seek to share experiences beyond the expected in places beyond the ordinary. Our acclaimed staff offers a unique style of heartfelt hospitality that is sincere, thoughtful and personal.