Bell Boy
- Recruiter:
- World of Seamen Group
- Category:
- Guest Services Jobs
- Position:
- Bell Person
- Updated:
- 3 July 2024
DESCRIPTION
Department Hotel-Guest Services- Reception
Accommodation - Shared
Contract duration - 7 months
MAIN FUNCTION
- General and comprehensive assistance with Reception operations
- Bellboys (and bell girls) assist in the shipboard equivalent of a land-based concierge facility within the reception area.
- The basic function is to provide a 24-hour message and general hotel assistance service for Guests and the Hotel Management department of the ship.
- Bellboys are generally selected because of their ‘can do anything’ nature and pleasant attitude towards Guests and the ship in general.
- This is a position of full and frequent Guest contact, and a good knowledge of human communication skills is necessary. Bellboys perform an important Public Relations job for the Ship, and are required to be good-natured, friendly and polite
QUALIFICATIONS
- Fluent in oral and written English (working & Safety language of the Company)
- Ability to speak, read and write in any major other languages (German, Italian, Spanish, Portuguese, French, Russian, Chinese etc.) is considered a major advantage that could eventually influence the selection for some positions.
- Bellboys (or bell girls) should have a background in a similar shoreside operation (5-star International hotel) or an internationally-trading cruise ship.
- 12 months experience in a reception facility in a hotel or cruise ship will be an advantage.
- Proven ability to work in a harmonious productive team environment
- MAIN RESPONSIBILITIES
- Operate the Ship’s printing facility. This requires training and experience with high-speed color printing and high-volume photocopy machinery.
- Be responsible for the day-to-day inventory of printing consumables (ink, paper, masters etc),always ensuring there is an adequate supply of this material in the Printing Room for the following day and re-ordering supplies as needed.
- Maintain the printing room in good, safe and clean condition.
- Print all daily programs in all languages required, and all printed matter including shore excursion and destination information, menus, advertising material for concession personnel,crew lists etc.)
- Help where required by the Guest Services department as a member of the Disabled Guest assistance team.
- Collect incoming messages from the Radio Station and deliver to recipients around the ship.
- Assist Guests embarking and disembarking at the shore side of the gangway. This duty may involve working ashore where landings are made by tender or lifeboat.
- Assist when available to locate missing luggage, and to deliver this to appropriate cabins.
- Stand by for emergency or extraordinary duties in ports of embarkation and disembarkation.
- During periods of repair and/or wet and dry dock (when Guests are not on board), Bellboys may be required to operate the Reception desk, making announcements as required.
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