Slot Manager

POSITION SUMMARY

Supervises and coordinates the activities of the Casino cashiering function and the crewmembers engaged in providing courteous and professional service to guests.

Hiring Requirements:
§ Previous supervisory experience of Slot Technician/Casino Attendant in a casino environment preferred.
§ Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
§ Previous Slot Technician/Casino Attendant work experience in live casinos preferred.
§ Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
§ Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
§ Ability to communicate effectively and tactfully with guests, department heads and shipboard crewmembers to resolve problems and negotiate resolutions.
§ Ability to stand for an extended period of time.
§ Ability to count paper and coin currency quickly and accurately.
§ Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
§ Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians/Casino Attendants in a positive and productive manner by motivating, developing and managing crewmembers as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
§ Working knowledge of computers, Internet access, and the ability to Homeport within a variety software packages such as Excel, Word, and or related programs.
§ Completion of high school or GED required; university degree preferred.