![Carnival UK](https://www.allcruisejobs.com/images/branded/12.jpg)
Princess Cruises Reservations Advisor P/T & F/T
- Recruiter:
- Carnival UK
- Category:
- Land Based Jobs
- Position:
- Reservations Agent
- Salary:
- Competitive
- Updated:
- 19 July 2024
As our business grows we want our people to grow too. That’s why we’re focused on developing skills and continuous learning. Changing roles within Carnival UK is an opportunity to learn from colleagues with a wealth of experience, supporting your development and career path goals.
We recognise the value of having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
Ensuring that we are delivering a world-class experience for our guests, the Princess Cruises Reservations Advisor is the trusted expert in our products.
As a Reservations Advisor, you will provide exceptional customer service, enhance guest experience and deliver against sales and telephony targets.
Demonstrating excellent customer service when answering inbound calls from both Guests and travel Agent Partners.
Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression.
Demonstrate strong sales ability & efficiency, achieving sales & telephony targets.
Service travel agents and Guests queries via webchat.
Demonstrate strong communication skills in order to support our Guests and Travel Agent Partners with their Pre-Cruise queries and escalations.
Handle precise & special requests, demonstrating expert product knowledge.
Working on a fixed weekly rotation with a flexible part-time basis to accommodate the operational business hours, which are from 8:00 to 20:00 Monday to Friday, Saturday 09:00 to 17:00, Sunday 10:00 to 16:00, including Bank Holidays.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President), so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a part-time, permanent basis, with at least two days based in our Southampton office.
![Carnival UK](https://www.allcruisejobs.com/images/recruiters/12.png)
Carnival UK
Carnival UK is a market leader in the cruise industry, widely recognised by our famous brands P&O Cruises and Cunard. We operate ships all over the world and provide unforgettable holiday experiences to our guests. At Carnival UK, we are about to go through a huge amount of growth and with 2 new ships on the horizon, Carnival UK has big plans for the future!
P&O Cruises
One of the most recognizable and respected names in travel, market-leading P&O Cruises has been operating for more than 170 years. With seven ships in the fleet, from our family friendly flagship Britannia, to Iona, our newest cruise ship which is the largest ever built for the British market, P&O Cruises creates extraordinary travel experiences. We are expecting Iona's sister ship in 2022.
P&O Cruises offers the most stylish and contemporary destinations including the Caribbean, South America, Scandinavia, Mediterranean, Atlantic Islands and Round the World cruises.
Cunard
Cunard is an international luxury travel brand offering unparalleled experiences on board the most iconic Ocean Liners in the world; Queen Mary 2, Queen Victoria and Queen Elizabeth. Cunard celebrates the freedom to travel and with an incomparable heritage of over 175 years and outstanding White Star Service, Cunard continues to set new standards in ocean travel. Queen Mary 2 provides the only regularly scheduled transatlantic service between New York and Southampton, England. In 2022 our 4th Queen will join our Cunard fleet.
At Carnival UK as part of Carnival Corporation, our highest responsibility and top priorities are to operate safely, to protect the environment, and to be in compliance everywhere we operate in the world. On this foundation, we aspire to deliver unmatched joyful vacations for our Guests, always exceeding their expectations. We are committed to a positive and just corporate culture, based on inclusion and the power of diversity. We operate with integrity, trust and respect for each other - seeking collaboration, candour, openness and transparency at all times. And we intend to be an exemplary corporate citizen leaving the people and the places we touch even better.
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