Princess Cruises Reservations Advisor P/T & F/T

As our business grows we want our people to grow too. That’s why we’re focused on developing skills and continuous learning. Changing roles within Carnival UK is an opportunity to learn from colleagues with a wealth of experience, supporting your development and career path goals.

We recognise the value of having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

Ensuring that we are delivering a world-class experience for our guests, the Princess Cruises Reservations Advisor is the trusted expert in our products.

As a Reservations Advisor, you will provide exceptional customer service, enhance guest experience and deliver against sales and telephony targets.

Demonstrating excellent customer service when answering inbound calls from both Guests and travel Agent Partners.
Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression.
Demonstrate strong sales ability & efficiency, achieving sales & telephony targets.
Service travel agents and Guests queries via webchat.
Demonstrate strong communication skills in order to support our Guests and Travel Agent Partners with their Pre-Cruise queries and escalations.
Handle precise & special requests, demonstrating expert product knowledge.
Working on a fixed weekly rotation with a flexible part-time basis to accommodate the operational business hours, which are from 8:00 to 20:00 Monday to Friday, Saturday 09:00 to 17:00, Sunday 10:00 to 16:00, including Bank Holidays.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President), so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a part-time, permanent basis, with at least two days based in our Southampton office.