Casino Dealer

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Casino Dealers will perform their duties in accordance with the directives as set down in the Casino Operations Manual ensuring that the highest standards of efficiency, guest service and security are met in accordance with the company's policies and procedures.

The Casino Management may assign a Dealer other duties outside the Casino Operation. The Dealer is expected to perform these duties to the highest standards of efficiency, guest service and integrity.

• Deal games in accordance with the rules of the game, policies and procedures.
• Ensures betting compliance and payments in accordance to game rules and limits.
• Provides exchange of currency for chips.
• Informs guests of game rules and enforces game rules in accordance to procedures.
• Ensures game protection and protection of Company's assets. Informs Supervisor of any suspicious behavior to prevent fraud.
• Verify bankrolls and credits with Supervisor.
• Supervises the proper care and use of Casino equipment and reports any damage or loss immediately to the Supervisor.
• Assist guest with questions regarding Casino activities or refers to appropriate personnel.
• Maintains the standards and guidelines recommended by SEMS and NCL Casino Operations.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum of two years dealing experience is preferred.
• Minimum of one year experience in three or more of the following games: Blackjack, Roulette, Let it Ride, Caribbean Stud Poker, 3-Card Poker, Baccarat, Pai Gow Tiles, Pai Gow Poker, or Texas Hold'em is required.
• Gaming license is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, Micros), is required.

EDUCATION

• High school diploma or foreign equivalent is required.
• Associates Degree or foreign equivalent is preferred.

ATTRIBUTES

• Professional and personable approach to all guests.
• Must be outgoing.
• Maintain the highest standards of Customer Service/Guest Relations
• Dependable and reliable.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.