Shore Excursion Staff

Description
Department - Hotel-Excursion

Accommodation - Shared Staff

Contract duration - 7 months

Main Function
To sell MSC Shore Excursions by positive selling techniques

To assist the Shore Excursions Manager and Assistant in the general operations of the Shore Excursions department

Escorting tours ashore

Qualifications
Fluent in oral and written English (working & Safety language of the Company).

Ability to speak, read and write in Italian and German is a major benefit and may be a requirement.

Ability to speak, read and write in any major other languages (Spanish, Portuguese, French, Russian, Chinese etc.) is considered a major advantage that could eventually influence the selection for some positions.

MAIN RESPONSIBILITIES

• Approach arriving guests to inform them about the excursions, assisting them to select the tours (how to book, deadlines, best excursions etc.) and to hand out informative material.
• Destination Guides and Booking Forms to Guests, and assist the Guests for any further information and to take tour bookings.
• While on tour, take advantages of this opportunity to talk to the passengers, promote or suggest tours for the following port of calls. Any interaction should turn into a selling process.