Restaurant Manager

Under the general guidance of the F&B Manager maximize guest satisfaction and food and beverage
profitability by managing the restaurants and its staff and execute food and beverage marketing and
sales strategies. All works are carried out in line with the company guidelines and business plan, the
departmental business plan.

RESPONSIBILITIES
• Checks the restaurant reservations, cruises arrival list, and VIP list to ensure that own staff is aware of VIP guests, packages and use name when appropriate.
• Assists over menu changes and /or relevant feedbacks together with Corporate Chef and Corporate
office plans and co-ordinates in-house.
• The Restaurant Operations Manager supervises, and budgets works pro-actively to minimize
complaints from Guests.
• Follows-up with Guests to determine satisfaction; measures result and establishes strategies to
improve the quality of the Guest experience.
• Supervise and monitor the correct application of food safety procedures and food quality requirements
related to all processes.
• Accepts flexible work schedule, necessary for uninterrupted service to ship guests.
• Maintains own working area, materials and company property clean, tidy and in good shape; reports
defective materials and equipment to appropriate individual.
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of
own job function.

REQUIREMENTS
Professional compliance

• Minimum 3 contracts in the same position on board a cruise ship.
• High School Graduate.
• A certificate, diploma or document to certify he/she has a full and professional knowledge of Dining overall operations.
• Food Safety/HACCP certificate required.
• Intermediate knowledge on food safety.
• Basic knowledge ISO 22000.
• Demonstrated skills in one-on-one communications with Guests.
• Above average skills in tactful and diplomatic problems handling.
• Sound supervisory skills and proven ability to work in a harmonious productive team environment.
• Possess a valid passport and seaman book.

IT/Equipment
Proficiency in Computers. Microsoft programs include but not limited to, Outlook, Word, Excel.
Sound knowledge of accounting and computerized dining systems/software.

Language Capability Fluent in written and spoken English. Any additional European language is considered an advantage.