Butler

DESCRIPTION
Department Hotel-Butler Services
Accommodation - Shared
Contract duration - 7 months

MAIN FUNCTION
Special, personalized service for MSC Yacht Club guests

QUALIFICATIONS

• High school graduation certificate
• A diploma or certificate of graduation from an internationally-sertified Hotel or Restaurant school.
• Demonstrated understanding of Restaurant Management, Dining reservations systems, and a flair for easy communication with all guests and personnel.
• Ability to lead by example.
• Clear knowledge of all sanitation requirements relating to food safety.

MAIN RESPONSIBILITIES

• Leads by example, consistently conveying a positive attitude, to maintain a high standard of personal appearance and grooming and pride in her/his work.
• Embarkation duties: available at the terminal check in to welcome the guests responsible for welcoming them to their cabins and assisting them throughout their stay.
• Responsible in providing all the information that guests need to enjoy their stay this may include providing information on the facilities available and the services able to be booked, excursions, transportation availability, spa services etc
• Responsible for assisting guests become familiar with facilities and controls including air conditioning, location of life jackets, muster station, emergency information, TV remote, safe, light switches...
• Handles Guests inquiries and complaints under the supervision of the head butler and ensures that they are resolved quickly, courteously, professionally and to Guests total satisfaction.