Guest Relation Manager (m|f|x)

We are A-ROSA

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS, as all of us have creative contributions that drive us forward.

Your Duties

• Serving as the primary contact and host for guests, maintaining active guest contact in public areas.
• Receiving and addressing guest feedback and managing complaints.
• Advising guests on future travels and the full range of onboard offerings.
• Providing tourist information and details about the daily program.
• Designing and conducting an entertaining day and evening program in collaboration with the entertainment team.
• Managing and providing entertainment equipment for guests.
• Making announcements and providing information about general and route-specific topics.
• Handling the embarkation and disembarkation processes, as well as administrative and organizational tasks.
• Collaborating closely with all departments on board to ensure high service standards.

Your Benefits

• The most beautiful destinations in Europe with "Overnights"
• Time to explore destinations with free days on board
• International working environment
• Swiss employment contract
• Health, accident, and pension insurance
• Outside cabin with natural light
• No costs for uniform or visa
• Discounted travel for employees and relatives
• Various training and development opportunities
• Attractive career advancement opportunities
• Organization of travel to and from the vessel

Your Profile

• Successfully completed vocational training or degree, ideally in tourism or hospitality.
• Experience as a tour guide or in guest relations, ideally with ship experience.
• Knowledge of Microsoft Office.
• Excellent language skills in German and English, additional language skills are a plus.
• Strong organizational talent and excellent communication skills.
• Friendly and service-oriented demeanor towards guests.