Front Office Supervisor (m|f|x)

We are A-ROSA

A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.

At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT, as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS, as all of us have creative contributions that drive us forward.

Your Duties

• Responsible for 24-hour service at the reception in accordance with the requirements of the shipping company, including personally handling reception duties.
• Ensuring a high-quality, friendly contact point for passengers to provide tourist and general information.
• Organizing embarkation and disembarkation in coordination with the Hotel Manager.
• Accepting and handling complaints and guest grievances as the first point of contact.
• Daily monitoring of passenger and crew lists and creating and sending departure notifications.
• Operating the ship's security system at the reception.
• Creating duty rosters according to specifications and training, leading, and supervising assigned staff.
• Responsible for office and master keys and managing and ordering office supplies and printed materials.
• Maintaining the reception cash book, monitoring and settling currency exchange and passenger income.
• Monitoring and executing the system-based travel changeover and completing the reception cash book in compliance with the shipping company's requirements.

Your Benefits

• The most beautiful destinations in Europe with "Overnights"
• Time to explore destinations with free days on board
• International working environment
• Swiss employment contract
• Health, accident, and pension insurance
• Outside cabin with natural light
• No costs for uniform or visa
• Discounted travel for employees and relatives
• Various training and development opportunities
• Attractive career advancement opportunities
• Organization of travel to and from the vessel

Your Profile

• Successfully completed vocational training in the hotel industry or a related degree.
• At least two years of experience in a comparable position.
• Knowledge of Fidelio Cruise and MICROS cash systems is desirable.
• PC skills including Microsoft Office software (PowerPoint, Word, Excel).
• Excellent language skills in German and English (additional language skills are desirable).
• Ship experience is desirable.
• Strong leadership qualities and teamwork skills.
• Excellent organizational skills and attention to detail.