Assistant Front Desk Manager

The Assistant Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Assistant Front Desk Manager is the liaison between the Guest Relations Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Assistant Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Assistant Front Desk Manager is held fully accountable for the leadership required to foster a quality guest experience within the team. This individual will take full ownership and accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.

Qualifications:

• Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
• Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution.
• Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.