Concierge

The Concierge is responsible for providing a variety of personalized services and information to entitled guests. Actively listens and extends assistance to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person
with a great sense of humor. Concierge must possess outstanding hospitality, focused customer service, strong communication organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor is essential.

Qualifications:

• Completion of one contract as a Guest Services Officer with a performance rating of satisfactory or above or minimum of one year experience in a Concierge position within the hotel field or related industry.
• Proven exceptional customer service skills to interact with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines etc.

Language Requirements

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is preferred.