Excite Recruitment

Finance based Apprentice Guest Service Agent

Recruiter:
Excite Recruitment
Category:
Guest Services Jobs
Position:
Guest Services Officer
Published:
20 November 2024

Hello, I hope you are well and having a great week.

I am here to add some ‘excitement’ to your daily routine and present a really fabulous opportunity to work internationally amongst an awesome team and company.

Thanks for looking, here are the details to share. Happy reading:

  • Role:                Finance based Apprentice Guest Service Agent
  • Cruise line:      5 star Cruise Liner
  • Reporting to:   Financial Controller
  • Salary:             $1850USD per month worked (not paid in vacation time) TAX FREE
  • Rotation:         Contracted 29 weeks onboard and 8 weeks’ vacation
  • Berthing:         Shared Cabin with one other
  • Start date:       ASAP
  • JD:                   Full JD on application
  • Benefits:          Air tickets provided by the company always; accommodation FREE, food FREE, live experience!
  • Required:        New cruise medical, US C1/D visa (reimbursed), background check (not reimbursed), to adhere to the cruise line company vaccination policy, one STCW certificate (not reimbursed).

 

You the BRILLIANT Finance based Apprentice Guest Service Agent will have;

  • BRILLIANT personality with SPARKLE and focusing on SERVICE EXCELLENCE.
  • At least 3 years of Reception or Guest Services experience within a large hotel of 200+ rooms with a focus on finance.
  • You may have previous cruise ship experience within a similar role
  • A bachelor’s degree in finance is preferred.
  • You will have Fluent English language skills, both verbal and written. Knowledge of other languages is also preferred.
  • A minimum of 6 months experience in a payroll or accounting position within the hospitality industry is preferred.
  • A minimum of 6 months experience cash handling and understanding US currency and exchange rates is preferred.
  • Ability to work independently as well as part of a closely-knit team.
  • Ability to work with and maintain confidential documentation.
  • Ability to excel with reconciliation, functions and formulas relating to cash handling.
  • Proven customer service skills to interact appropriately with guests and crew in a considerate, professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests and crew, divisional managers and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including adding machines/calculators, typewriters, telephones, computers and copy machines.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint.
  • Completion of high school, basic education or vocational training equivalency preferred.

The SUPERB Role Overview

  • Assists the 2nd Purser Payroll and Crew Payroll Manager with the sale of money orders, collecting crew accounts, payroll distribution and any other crew-related financial matters.
  • Performs clerical work such as filing and photocopying.
  • Assists with general office work and duties.
  • Assists the Financial Operations Division as determined by the Financial Controller.
  • Attends meetings, training activities, courses and all other work-related activities as required.
  • Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries
  • Assists the 2nd Purser Administration with gratuity posting and/or balancing, reconciling prepaid amenities, obtaining method of payment for guest accounts and any other guest-related financial matters.
  • Performs related duties as required. This positions description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.

If this GREAT opportunity is for you, please press APPLY to present your CV for the job. Do remember to ensure your resume has your up to date contact details, website links to where you have been working (for us to click in and see the properties) plus clearly showing your responsibilities and achievements for each job.  I look forward to hearing from you.

Best regards,

Sian

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Sian Lyon
Phone Line:
     hidden link - please login
Email:              hidden link - please login
Website:          hidden link - please login


STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

Excite Recruitment

Excite Recruitment

www.ExciteRecruitment.com

Excite Recruitment is a leading provider of recruitment solutions to the Cruise, Hotel, Hospitality and Catering industry.


View all jobs