Stateroom Attendant

POSITION SUMMARY
Stateroom Attendant owns the guest’s in-stateroom experience, offering a seamless execution of
premium service that is both exceptional and memorable. Stateroom Attendant must possess
outstanding hospitality and communication. Paying keen attention to detail, Stateroom Attendant is held
fully accountable for the quality of their guest’s experience. This individual will take full ownership and
accountability for the maintenance and cleanliness of the guest stateroom. The Stateroom Attendant will
ensure the flawless delivery of all amenities to the highest level of expectation.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintain an assigned section of staterooms and corridors in a clean and orderly manner by
performing the following essential duties and responsibilities:
2. Responsible for cost containment through the proper use, handling and maintenance and
distribution of chemicals, supplies, equipment, stateroom amenities and consumable items.
3. Follows all daily, weekly, and monthly stateroom, bathroom, balcony, and corridor cleaning
procedures to ensure standards are met.
4. Aware of and acquire the necessary knowledge to comply with the ship’s standard operation,
to assist guests and crewmembers with inquiries.
5. Maintains current knowledge of the ship’s regular events and special functions by reviewing all
available data, including the daily newsletter, to provide guests with accurate information to
answer questions.
6. Responsible to make beds, clean the bathroom, stateroom room and balcony in accordance
with the “Save the Waves” program and following USPH (United States Public Health)
guidelines.
7. Ensure that soiled linen and terry are sorted in linen bags as prescribed, ready for Linen-runner
to collect and return to the laundry.
8. Empties and segregates trash and garbage and places it in designated containers.
9. Dust furniture, clean walls, ceiling, woodwork, wash windows, door panels, clean carpet,
upholstery, floors, ceilings, draperies, windows, and room accessories. Sweep, scrub, and
vacuum. Spray or fog carpet, upholstery, and accessories with fabric conditioners and
protectors, deodorizers, and disinfectants.
10. Ensure that all glasses in the bathroom and stateroom are washed in the Dishwasher during
every service. Replenishes daily supplies such as towels, amenities, stationary supplies.
11. Ensure that mini bar items are replaced daily by the Private Bar and that the receipt is
presented in a Folder to the guest and sign docket handed back to Private Bar.
12. Receive guest laundry and dry cleaning and transport to laundry for processing. Return cleaned
laundry to guest's stateroom and presents laundry bills.
13. Delivers canapés to the guest staterooms as requested.
14. Maintain all equipment such as vacuum cleaners, trolleys etc. in proper working condition.
15. Transport guest luggage to assigned areas during embarkation and disembarkation
16. Maintain cleaning supplies and equipment in good working order. Requisitions supplies and
equipment when needed. Ensure that the work area is free from hazards to guests and other
shipboard crewmembers.
17. Assists with Room Service whenever necessary.
18. During embarkation, greet the guests of their assigned sections and introduce themselves.
Explain stateroom amenities and layout including mini bar, interactive system, and all available
services onboard ship. Describe their function including duty hours and other available room
services. May be assigned to the gangway to greet guests, if needed
19. Report to their workstation assignment on time and properly groomed and dressed according
to standards. This includes a clean uniform, nametag, and any other uniform related item.
20. Report maintenance immediately to management.
21. Attend meetings, training activities, courses and all other work-related activities as required.

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard crewmembers will be required to perform any other job-related duties assigned by their supervisor or management.