Night Auditor

Job Summary
• Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
• Assume personal responsibility for safety and impact upon the environment.
• Completes daily audit on shipboard revenue outlets and ensures integrity of the financial
operations;
• Act as central point of reference for shipboard information and services offered to guests;
• Facilitate the flow of information to departments in order to ensure awareness of guest issues and assist in resolving any problems;
• Assist Guests with routine queries and where possible, provide resolution to problems
3.0 Responsibility and Authority
Guest Experience
Demonstrates genuine concern for guests’ wellbeing at all times;
Acts as a filter for guest complaints or concerns to Concierge;
Ensures front desk logs and reports are maintained within Company Standards;
Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;

Operational and Administrative
Night Audit Specific Duties
Post all gaming revenues and prizes to guest accounts;
Post guest gratuities, and non revenue gratuities and discounts to accounts;
End of Day processes including but not limited to guest check collection, verification and filing, revenue center financial reports, prepare and complete income audits ensuring integrity of postings between Micros POS and Fidelio, post crew discounts to allowance accounts, destinations daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser;
▪Posting shipboard credits to accounts and processing additional credits issued by Concierge or Chief Purser from Amenity Databases, post art auction charges and post destination refunds;
▪ Ensure credit card routings are competed correctly by reception, sort, audit and file;
▪ Post Art Auction charges, Destination Refunds;
▪ End of Cruise Auditing, Micros Close Down, audit documents to chief purser, preparer cruise end filing, system account closing;
▪ Prepare Ship’s Customs Declarations for Second Purser based on information received from Bonded Departments;
▪ Preparation and distribution of preliminary invoices;
▪ Preparation of invoices for guests debarking prior to cruise end;
▪ Preparation and distribution of final invoices;
▪ Filing of system account checks with final system account invoices for Chief Purser eoc box;
▪ Balancing of amenity database and provision of back up to Chief purser;
▪ Continuously reviews open balance cash on last morning of the cruise and updates Chief Purser;
▪ Completes daily bingo recap sheet and balances sales and payout to cruise balance report at cruise end.

Reception Specific Duties
▪ Attends to guest requests;
▪ Telephone duties;
▪ Comment card data entry and other administrative duties as required;
▪ Embarkation and debarkation duties (guest check-in);
▪ Ensures sufficient amount of printed matters available at all times;
▪ Logging guest issues in front desk logs and ensures follow up completed;
▪ Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc etc;
▪ Attends front office meetings;
▪ Daily follow-up of all front desk logs;
▪ Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
▪ Performs all other duties as requested by supervisor or as listed in SOP
Manual – Front Office;
• Finance
o Responsible for setting up guest account, cash payments and guest account queries;
o Providing US Dollars and foreign currency exchange services to guests;
o Providing Cash Advances and Foreign Currency Account Payments to guests;
o Safe Audits daily and foreign currency audits;
o Night Audit processes hereinbefore noted;
o Accounting duties as instructed by Chief Purser;
o Performs all other duties as requested by supervisor.
 Training and Development
o Assists, where necessary, in training new reception staff in front office operations;
o Promotes and Participates in Signature Service Training Program
 Safety
o Monitor the practical application of the Company's policy, procedures and instructions.
o Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
o Participate in crew and passenger safety drills according to instructions from ship’s command;
o Comply with company safety and pollution prevention regulations;
4.0 Education and Experience
Systems
o MS Office Suite
o Fidelio Cruise including (but not limited to) modules:
▪ Cruise Management, Quick Check In.
o Micros Fidelio Point of Sale
• Hospitality Background preferred;
• Reception and Front Office background preferred;
• Auditing and Night Audit Skills preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;
5.0 Subordinate Positions
• N/A
6.0 Reports to
• Chief Purser

​Candidates must have 5/6 star hospitality experience, previous cruise ship experience an advantage