Assistant Purser - Oceania Cruises & Regent Seven Seas Cruises

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Acts as a filter for guest complaints or concerns to Executive Concierge;
• Ensures front desk logs and reports are maintained within Company Standards;
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
• Ensure all end of cruise filing and cruise startup preparation is completed in a timely manner; Liaise with the Executive concierge ensuring the flow of information to the Front Office;
• Daily follow-up of all front desk logs;
• Pro-active approach to problem solving;
• Assist the Executive Concierge on the necessary documentation needed for embarkation;
• Prepares front desk schedules work rotation;
• Assist the Executive Concierge in implementing and maintaining guidelines, procedures and training practices set by the corporate office;
• Prints Oceania Club invitations after Oceania Ambassador has prepared the list, merge, etc.
• Collection, balancing and posting of US quarters from Guests Launderette.
• Prepares a file with La Reserve, Privee bookings and number of guests dining in Terrace Cafe' for the GM at the end of the cruise.
• Updates folders for the current cruise, telephone directory and cabin availability lists;
• Provides US dollar change for Front Desk staff
• Collects, verifies and collates guest cash payments at end of cruise and hands to Chief Purser.
• Cashes out travelers checks and cash advances with Front office staff at end of cruise and includes in cash payments or exchanges fro cash with Chief Purser.
• Balances cash advances to cruise balance report at end of cruise.
• Responsible for setting up guest account, cash payments and guest account queries;
• Providing US Dollars and foreign currency exchange services to guests;
• Providing Cash Advances and Foreign Currency Account Payments to guests;
• Safe Audits daily and foreign currency audits;
• Attending on board gaming activities and preparing final figures and audits;
• Accounting duties as instructed by Chief Purser or Second Purser;
• Performs all other duties as requested by supervisor.
• Trains new reception staff in front office operations;
• Monitor the practical application of the Company's policy, procedures and instructions.
• Participate in crew and passenger safety drills according to instructions from ship’s command;

EDUCATION

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
• Hospitality Background required;
• Reception and Front Office background required;
• Auditing and Night Audit Skills preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to work in an international environment
• Ability to live in close quarters and share limited space with other cabin-mates
• Ability to work under pressure and maintain a pleasant working environment
• Excellent appearance
• To be able to meet all pre joining requirements.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.