Second Purser (Crew) - Oceania Cruises & Regent Seven Seas Cruises

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Pro-active approach to problem solving;
• All communications with port agents for port clearance requirements and pre arrival notifications for crew.
• Preparation of clearance papers for each port.
• E-mail daily crew manifests and movements to shore side and port agents.
• Attend ship's clearance along with Crew Purser.
• Confirm crew figures in MXP and Fidelio balance to actual crew count each day.
• Prepare and print crew passes.
• OCI Uniforms requisitions for sign ons.
• ICS flights from ICS database.
• OCI flights to OCI crew.
• Assist at full crew checks.
• Assist escorting crew signs off through Customs in terminal in USA.
• Check Crew out of Fidelio
• Maintain ships articles for sign offs, sign ons and Master's signature.
• Assist Crew Administrator in updating MXP and Fidelio where required on large turnover days.
• Overall responsible for all passports and seaman's books and Yellow Fever certificates.
• Assist Crew Administrator with passport / seaman's book check to crew list before and after hand out / return.
• Assist Crew Administrator with passport / seaman's books distribution / collection.
• Assist Crew with general queries along with Crew Administrator.
• Take Crew cabin maintenance requests.
• Crew lost luggage follow up with port agents.
• Update victualling daily.
• Update voyage report daily.
• Position Changes in MXP for Non OCI Crew.
• All OCI and concessionaire Seaman's Books Applications.
• Sets up US crew in payroll in MXP as Taxable.
• Collects W4 and all US taxes paperwork and sends to shore side.
• Prepare expense reports.
• Responsible for Crew cash advance – reports and payout.
• Prepare cash advance reports.
• Data entry of cash advances.
• Balance Payroll Journal Entry to Additions & Deductions Sheet and review the wage components according to the GL Journal entry before EOM.
• Print and distribute crew pay slips EOM.
• Administer payroll confirmation report – ensure all signed etc.
• Review crew open balance report to monitor crew spending.
• Take cash payments for crew accounts during crew hours.

EDUCATION

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
• Hospitality Background required;
• Travel industry and previous shipboard experience required;
• Experience in crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to work in an international environment;
• Ability to live in close quarters and share limited space with other cabin-mates
• Ability to work under pressure and maintain a pleasant working environment
• Excellent appearance
• To be able to meet all pre joining requirements

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.