Human Resources Director - Norwegian Cruise Lines

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

This is a job onboard a Cruise Ship.

Shipboard Human Resources Management position that works under the direction of the Captain with operational guidance from the Director Shipboard Talent Management and other areas of Shipboard Talent Management. This role coordinates, executes and completes all HR-related tasks in assigned locations.  The Human Resources Director provides generalist support to the Deck, Engine and Hotel Departments as well as multi-discipline Human Resources Support in training, Company policies and procedures, employee relations matters, performance management and administration. This role also assists and guides shipboard management when handling human resources issues and acts as the liaison between corporate and shipboard operations to ensure successful implementation of HR initiatives. Maintains a close and highly responsive relationship with all client groups.
The Human Recourses Director is expected to consult with Shipboard Talent Management and/or Shipboard HR Ops. on matters for which they feel further direction and guidance is required. This position will also be charged with ensuring that the shipboard HR practices are consistent with fleet’s HR practices.
To consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS

• Provides general advice and human resource direction when advising management in employee related issues. 
• Participates in all Master’s hearings as an objective advisor to provide input and guidance in all ship HR matters.
• Conducts and/or supports shipboard training regarding senior level HR topics (e.g.: sexual harassment, etc.).
• Promote organizational effectiveness by monitoring issues such as employee relations, conflict/grievance mediation and resolution, performance management, succession planning, career path and tracking. 
• Ensures compliance of various Collective Bargaining Agreements, with the goal of consistency in application across the vessel.
• Responsible for crew well-being, comfort, and engagement by working closely with the HR Operations Manager, Training Specialists and Crew Entertainment Chairperson ensuring preparation and distribution of all pertinent information for all employee compensation, benefits, and Human Resources policy implementation, including, but not limited to: cruise “comp” privileges, nutrition (quantity/quality of food in Crew Messes), general life onboard, uniforms, sign-on/sign-off process, updates to entitlement grid, succession list compliance, internal promotion procedures, leave of absence (compassionate leave, medical, and maternity), retirement, service awards, Vacation Hero Awards Program and other company/morale building programs.
• Ensures that ship specific HR practices are in compliance with all legal, shipboard and company safety requirements. 
• Nurture an international environment that fosters a committed team that continually builds upon service excellence in all areas of ship operations.
• Attend meetings, training and courses that work to ensure that the Human Resource function strives for international best practices within the stated corporate objectives of Norwegian.
• Support the Master in communicating company initiatives and strategic objectives to all crewmembers.
• Acts as the ship's liaison with regards to all contract discrepancies, permanent position changes and all inquiries received by the Shipboard HR Ops. office.
• Oversees time/attendance and scheduling policies and procedures for all shipboard employees.  Performs random audits on time sheets to ensure accuracy, and compliance with MLC 2006 mandates regarding crew work and rest hours. Acts as the ship’s Compliance Officer with regards to all MLC 2006 audits.
• Partners with the appropriate shipboard and shore side contacts to conduct all Human Resources related investigations, such as: sexual harassment, discrimination, harassment, retaliation claims, and performance management issues.  HRM will then present findings and suggested course of action to the Staff Captain who oversees discipline onboard.  
• Coordinates with ship management regarding crew disciplinary issues to make sure that the methods, means, and rationale for progressive discipline are fair and consistent.
• Partners and supports vessel security officers when needed, to collect information regarding investigational matters that overlap with HR matters such as: workplace violence, drug/alcohol violations, theft, and other related issues.
• Coaches ship management on the methods and means of fair and consistent performance management processes.
• Coordinates with Shipboard Talent Management and/or Shipboard HR Ops. to provide recommendations for job description updates.  
• Coordinates with medical staff to properly manage all medical and workers’ compensation cases.
• Manages the Vacation Hero Awards process and ensures that this program is conducted on schedule.
• Must have regularly scheduled office hours to be available to meet with employees regarding any issues they may be experiencing.
• Assist union representatives when visiting to ensure that they have accommodations and a regular meeting place to interact with the corresponding crew members.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS

• Intermediate to Advanced verbal and written level of English is required.   
• Intermediate knowledge of Microsoft Word, Excel, and Outlook is required.
• Three years of human resources related experience preferably in an international environment is required.  

EDUCATION 

• Bachelor’s degree in Human Resources, Business Management, Psychology or related field is required.  Some related experience may substitute for this education requirement at an equivalent rate.  

ATTRIBUTES   

• General knowledge of human resources management
• Excellent communications, leadership, team building, and management skills
• Conflict resolution in a multi-cultural environment
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.