Crew Purser - Oceania & Regent 1

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

Job Summary

• Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
• Assume personal responsibility for safety and NCLH’s impact upon the environment.
• Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies;
• Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies;
• Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate;
• Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board.

Responsibility and Authority

• Guest Experience
  • Demonstrates a genuine concern for guests’ wellbeing at all times;
  • Pro-active approach to problem solving;
  • Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
• Operational and Administrative
  • Crew Clearance and processing port documents required for crew;
  • Maintain Ship’s Articles;
  • Organizes and arranges crew sign on;
  • Fidelio Data Entry:
    • Verify passport info and personal details in Fidelio;
    • Assign Ops #s in Fidelio;
    • Check the safety # has been added by the Safety Officer;
    • Enter All Seaman’s book info;
    • Home address to sign on sheet;
    • Emergency contact info to sign on sheet;
    • Check Sign off crew out of Fidelio;
    • Add Sign on Crew to Fidelio;
    • Balance Fidelio to Crew movement each day.
  • Balance Crew Figures in Fidelio in accordance to day’s crew movement;
  • Performs all Crew Purser departure tasks as out lined;
  • Assign crew cabins for sign ons;
  • Prepare & Print Crew Passes;
  • Responsible for all crew cabin assignments and for completion of crew cabin assignment track sheet;
  • Responsible for Crew cabin changes;
  • Prepare all paperwork for Ship’s clearance;
  • Send pre arrival info to all ports and manifests;
  • Send daily expected crew movement internally and externally;
  • Arrange visas for crew signing off;
  • Prints off crew flight details for ICS / SSSL crew from Apollo system and OCI / RSSC crew flights from email;
  • Prepares landing forms for crew wishing to land items ashore;
  • (OCI) Update daily voyage report;
  • Attend Cabin Inspection;
  • Crew Welfare Treasurer;
  • Maintain hard copies of crew contracts;
  • Maintain the Crew bank wire forms for onboard and 12 month contract crew;
  • Maintain contracts for OCI / RSSC crew or employment letters of concessionaires in one binder (onboard & 12 month crew on payroll only);
  • Overall responsibility for all crew passports, Seaman’s Books and (OCI) Yellow Fever certificates;
  • Responsible to ensure passports / seaman’s books are ticked back to manifest prior to hand out and after return by Crew Administrator;
  • Responsible to obtain correct departmental Head authorization (Fidelio report) for passport to be given to crew member;
  • Seaman’s book applications, ratings and licenses applications;
  • Advised Department Heads, Safety Officer etc. of position changes;
  • Supervise AVO / Expresso database and ensure AVOs are closed from the Crew Administrator;
  • Administrated Family Onboard requests;
  • Crew Lost Luggage follow up;
  • Attend SHOM Meeting;
  • (OCI) Cover Reception Desk for Reception meetings;
  • Supervise Crew Administrator in their assigned duties.
• Finance
  • Update daily victualling figures and ensure they balance to crew manifest;
  • Empty cash from crew phone card machine and balance cash to sales;
  • Report EOM crew calling card inventory;
  • Maintain crew office safe – Crew Administrator is not to be given access to safe;
  • All payroll related duties – the Crew Administrator will not be involved in payroll;
  • Prepare Crew Expense forms;
  • Mid and End of month cash advance payout to OCI crew;
  • Maintain US Federal Tax deduction records in MXP;
  • Print and distribute crew pay slips at EOM;
  • Obtain signature on Crew pay slip verification report at EOM;
  • Balance of Fidelio account system to MXP for Crew onboard account deductions.
• Training and Development
  • Facilitate the training of new crew pursers;
  • Train and support Crew Administrator
  • Coach and support Second Purser in daily operation and where requested will facilitate additional training of Second Pursers for progression;
  • Trains, coaches and leads crew to consistently superior levels of performance;
  • Creates and maintains a positive work environment;
  • Models excellent leadership behavior;
  • Fosters teamwork within all departments onboard;
  • Promotes, participates in and actively suggests enhancements of the Signature Service program.
• Safety
  • Monitor the practical application of the Company's policy, procedures and instructions.
  • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
  • Prepare a handover report prior to leaving the vessel.
  • Participate in crew and passenger safety drills according to instructions from ship’s command;
  • Comply with company safety and pollution prevention regulations;

Education and Experience

• Systems
  • MS Office Suite
  • Fidelio Cruise including (but not limited to) modules:
    • Cruise Management, Payroll, Data Import, US Customs APIS, Quick Check In.
  • Micros Fidelio Point of Sale
  • NVS – Visual Reservation System
• Hospitality Background preferred;
• Travel industry and previous shipboard experience required;
• Experience in front office, revenue operations and crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.