Second Purser

• Second Purser ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies;
• Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies;
• Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate;
• Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board

Guest Experience
• Demonstrates a genuine concern for guests’ wellbeing at all times;
• Pro-active approach to problem solving;

Crew Experience
• Demonstrate a genuine concern for guests' wellbeing at all times;
• Pro-active approach to problem solving
• Treats crew members as the internal customer

Operational and Administrative
• All communications with port agents for port clearance requirements and pre arrival notifications for crew.
• Preparation of clearance papers for each port.
• E-mail daily crew manifests and movements to shore side and port agents.
• Prepare Crew Landing forms.
• Send crew landing forms to port agent.
• Attend ship's clearance along with Crew Purser.
• Confirm crew figures in MXP and Fidelio balance to actual crew count each day.
• Assist Crew Purser and Crew Administrator with crew sign ons.
• Assist Crew Administrator with sign on crew photos in Fidelio and MXP.
• Prepare and print crew passes.
• OCI Uniforms requisitions for sign ons.
• Assist Crew Purser and Crew Administrator with crew sign offs.
• Assist Crew Administrator in preparing sign off package - pre employment medicals, rejoining letters etc.
• ICS flights from ICS database.
• OCI flights to OCI crew.
• Assist at full crew checks.
• Assist escorting crew signs off through Customs in terminal in USA.
• Check Crew out of Fidelio
• Maintain ships articles for sign offs, sign ons and Master's signature.
• Assist Crew Administrator in updating MXP and Fidelio where required on large turnover days.
• Overall responsible for all passports and seaman's books and Yellow Fever certificates.
• Assist Crew Administrator with passport / seaman's book check to crew list before and after hand out / return.
• Assist Crew Administrator with passport / seaman's books distribution / collection.
• Assist Crew with general queries along with Crew Administrator.
• Take Crew cabin maintenance requests.
• Crew lost luggage follow up with port agents.
• Update victualling daily.
• Update voyage report daily.
• Position Changes in MXP for Non OCI Crew.
• Advise Department heads of position changes.
• All OCI and concessionaire Seaman's Books Applications.
• Monthly update of crew sign off dates in Fidelio & MXP (sign off tab and crew contract tab) from the final vacation schedule.
• Prepare MCV for Australia when required.
• Attend Crew Welfare Meetings and assists with Crew Welfare activities
• Cover Reception desk for meetings

Finance
• Sets up US crew in payroll in MXP as Taxable.
• Collects W4 and all US taxes paperwork and sends to shore side.
• Prepare expense reports.
• Data entry of expenses and deductions.
• Data entry Deck and Engine Overtime & balance against payroll journal entry.
• Data entry of medical commission and foreign currency commission.
• Responsible for Crew cash advance – reports and payout.
• Prepare cash advance reports.
• Data entry of cash advances.
• Balance Payroll Journal Entry to Additions & Deductions Sheet and review the wage components according to the GL Journal entry before EOM.
• Print and distribute crew pay slips EOM.
• Administer payroll confirmation report – ensure all signed etc.
• Assist with EOM payroll package.
• Assist Crew Purser with Crew time and attendance system.
• Review crew open balance report to monitor crew spending.
• Take cash payments for crew accounts during crew hours.
• Sell foreign currency to crew.
• Provide US $ change to crew.

Training and Development
• Supports and guides Crew Administrator
• Trains, coaches and leads crew to consistently superior levels of performance;
• Creates and maintains a positive work environment;
• Models excellent leadership behavior;
• Promotes, participates in and actively suggests enhancements of the Signature Service program.

Safety
• Will participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations;

QUALIFICATIONS / REQUIREMENTS
• Systems
o MS Office Suite (Word, Excel, PowerPoint)
o Fidelio Cruise including Cruise Management, Quick Check In
o Micros Fidelio Point of Sale
o NVS – Visual Reservation System
• Hospitality Background preferred
• Travel industry and previous shipboard experience required
• Experience in crew operations preferred
• Understanding of the highest level of service
• Excellent administrative skills
• Strong leadership skills and practice "leadership by example
• Outgoing personality, open minded and flexible
• Ability to work in an international environment
• Ability to perform well under pressure
• Excellent appearance and excellent social skills
• Well organized

EDUCATION
• High School Diploma or foreign equivalent is required