Shore Excursions Manager (Ocean)

Scenic Cruises:  Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises:  Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:  At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:  We seek a talented and experienced 'Shore Excursions Manager'.

Description Brief: The Shore Excursions Manager is ultimately responsible for the smooth running of the shore excursions operation and guests' experience. The role requires the ability to generate sales, provide a high level of customer service, and experience in dealing with customer complaints and in managing logistics.

Minimum Requirements:

• Strong Guest Service & Hospitality background.
• Degree in Hotel Management or BA in Tourism and Hospitality.
• Minimum of 2 years experience in a Shore Excursions Manager role at an international luxury establishment or cruise line.
• Positive and approachable personality, and ability to provide a two-way line of communication with guests and crew.
• Fluent in English and good verbal and written communication skills.
• Good working knowledge of Microsoft applications, Excellent knowledge of property management systems (MXP etc.) and hotel operating systems.
• Creative thinker and proactive approach to problem-solving.
• Developed organization and planning skills.
• Ability to deliver a high standard of performance.
• MLC and SOLAS knowledge.
• Team player

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.