IT Support Lead
- Reference:
- JB04559
- Recruiter:
- MSC Cruises
- Category:
- Other Cruise Jobs
- Published:
- January 13, 2025
JOB PURPOSE
As our IT Support Lead, you will be motivated by providing the best helpdesk IT experience possible.
Participating in day-to-day workload and ticket priority management with the wider support team you will ensure SLAs are adhered to.
The Support Lead also works with the IT Operations team, supporting various forms of IT from Microsoft 365, Azure, VMWare farm, Procurement, starters and leavers and other IT related issues raised by users.
Other IT duties can be assigned from time to time (e.g. support or coordination for new IT Services Implementation Projects involving our fleet)
*This is a fully office based position*
KEY ACCOUNTABILITIES
•Manages the end to end support of the team
•Implements improvements for operational IT support services
•Supports VMWare server farm, personal computing, smart devices, meeting room conferencing and multifunction devices
•Manages security updates and patches
•Improves and standardises setup process of workstations and necessary peripheral devices for new starters
•Utilises available tools to automate more of the installation and configuration of the required software and the access to the various IT services
•Ensures all processes are fully documented
•Ensures all incidents and requests are logged in the ITSM tool
•Supports with procurement of IT equipment and manages stock
•Performs troubleshooting to diagnose and resolve IT problems
•Manages and monitors various IT licenses
QUALIFICATIONS
•Strong knowledge and experience in managing and developing a Service Desk Team in an business enterprise setting
•Experience and knowledge in service desk activities such as networking, active directory administration, Microsoft 365, Windows servers and infrastructure including Microsoft Azure
•Fluent in the English language, knowledge of other European languages is a advantageous
•Excellent diagnostic and problem solving skills
•Excellent communication ability
•Good team player, able to motivate the team to achieve better SLA, including coaching
•Experience dealing with suppliers
VISA REQUIREMENTS
•Right to Work in the UK required
Language Requirements
Good knowledge of the English language is required.
MSC Cruises
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
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