Retail Sales Specialist

JOB DESCRIPTION – RETAIL SPECIALIST
Position Title: Retail Specialist Location/Office: Shipboard
Reports to: Assistant Manager Department: Cruise Line Retail
Job Purpose: The Retail Specialist is responsible for driving sales results, delivering distinctive guest experiences and
providing the Starboard Way in assigned department or specialized functional area,. The specialist is accountable to be an
expert and up to date on the products and unique offerings available onboard. They also help maintain visual standards and
cleanliness within the store at all times, as well as ensure that stock levels on the floor are adequate (refilling stock as
necessary).A retail sales specialistis also in charge of monitoring their department, section, and/or floorandassisting inother
departments when needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
In order of priority % of time
1. Starboard Way, Guest Experience and Sales Generation
• Achieves personal sales goals and maximizes revenue opportunities.
• Champions the Starboard Way and models the behavior.
• Builds trust as a credible expert through personal presence, social skills, general knowledge,
and presentation.
• Seeks to build deeprelationships throughthe guestjourney by sharing stories thatinspire
guests.
• Provides aninformedand accurate response aboutproducts andservices offered reflecting a
commitment to the guest.
• Portrays a positive image of the onboard retail shops to all guests in order to build trust and
credibility for the entire shopteam.
• Responds promptly to resolve guests’ requests and feedback, following up with guests as
appropriate, escalating to management as necessary.
• Drives positive energy and activity on the sales floor.
• Delivers brand service strategies and supports product initiatives.
• Understands the overall market(e.g., competitors’ strengths and weaknesses,trends, guest
demographic, etc.).
• Performs other duties, as assigned, to meet business needs.
85%
2. Operational Excellence
• Utilizes retail systems and procedures to enhance selling efficiencies.
• Performs daily opening and closing procedures and is responsible for end of day point of sale
audit.
• Maintains selling floor presentations and marketing, and restocks as needed.
• Participates in company and cruise line trainings as required.
• Accountable for completion of stock count daily; perpetual inventory activities.
• Adheres to all company, cruise line, and MLC policies and procedures.
• Is willing to cross-train and work in all areas/locations as required.
10%
4. Relationship Management
• Maintainsfunctional relationshipsonboard;leveragingintheknowfriend;ie. restaurants,
waiters, food and beverage teams and shore excursions.
• Works collaboratively with coworkers to achieve desired outcomes and duties assigned.
5%
RETAIL SPECIALIST TALENT PROFILE
QUALIFICATIONS:
Education & Experience
1+ years’ experience in retail or hospitality; luxury guest experience is of interest.
6 months shipboard experience preferred.
DemonstratedabilitysellingJewelry/Watches/Beautyacrosspricepoints($2,000-$5,000) relevanttothespecializedarea.
Demonstrated track record for driving sales through building loyal customer relationships.
Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus.
Internal: Complete Starboard Way training prior to rejoining.
Knowledge, Skills & Abilities
Respects and understands others and displays multi-cultural awareness.
Passionfor selling awide assortment ofhigh-endandluxuryproducts ina sophisticatedretail environment aboarda luxury
cruise ship.
Demonstrated clienteling experience through proactively managing client relationships.
Able to retain a high volume of information to answer questions about all products.
Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment.
Promotes the success of team members.
Possesses exceptional guest relations and strong communication skills.
To accommodate our diverse customer base, preference may be given to bilingual candidates depending upon the needs of
the location.
Commitment to exemplifying integrity and professional business standards.
Proficient knowledge of Microsoft applications and POS software.
Success Measures
Achieves sales targets for specialized functional area.
Focus on self-development.
Champions the StarboardWayand receives positive guest comments.
Achieves personal note voyage goals.
Core Competencies Key Competencies
Customer Focus Courage
Cross-Cultural Agility Perseverance
Business Acumen Perspective
Drive for Results Self-Development
Relationship Management Problem Solving
Priority Setting
NON-NEGOTIABLES
Must be 21 years old.
Able to travel and live/work on a ship. Able to work 6 month contracts. Able to work 7 days a week, up to 77
hours.
Possess a validpassport and when possible seamanbook copy.
Able to stand for long periods of time.
Able to physically participate and effectively contribute in cruise line’s boat safety and emergency lifesaving
drills as required.
Able tol ift,pull,and push boxes of merchandise and fixtures throughout the store and lockers up to 55lbs.using
the appropriate safety equipment asrequired.
Proficient English reading,writing and speaking skills.
STCW certification as required by cruise line.
Professional appearance, dress and grooming according to company and cruise line standards.
RETAIL SALES ASSOCIATE TALENT PROFILE
QUALIFICATIONS:
Education & Experience
1+ Years’ experience in retail or hospitality; luxury guest experience is of interest.
Proven track record driving sales performance throughbusiness development activities
including product launches or events.
Minimum high school diploma, associate degree or beyond preferred; studies inretailor
hospitality is a plus.
Knowledge, Skills & Abilities
Core Competencies
Customer Focus
Cross-Cultural Agility
Business Acumen
Drive for Results
Relationship Management
NON-NEGOTIABLES
Respects and understands others and displays multi-cultural awareness.
Passionate about guest experience and the hospitality/retail industry.
Able to stay calm and perform well in busy and constantly changing retail environment.
Able to retain a high volume of information to answer questions about all products.
Leads by example of having a positive attitude.
Possesses an open mind to new ideas.
Possesses organizational and teamwork skills.
Possesses exceptional guest relations when creating a special experience or moment for the guest.
Commitment to exemplifying integrity and professional business standards.
Proficient knowledge of internet navigation, Microsoft applications and POS software.
Must be at least 21 years old.
Able to travel and live/work on a ship. Able to work 6 month contracts. Able to work 7 days a
week, up to 77 hours.
Possess a valid passport and when possible a seaman book copy.
Able to stand for long periods of time.
Abletophysicallyparticipateandeffectivelycontributeincruiseline’sboatsafetyandemergency
life-saving drills as required.
Able to lift,pull, and push boxes of merchandise and fixtures throughout the store and lockers up
to 55 lbs. using the appropriate safety equipment as required.
Proficient English reading,writing and speaking skills.
STCW certification as required by cruise line.
Professional appearance,dress and grooming according to company and cruiseline standards