Housekeeping Supervisor @ Royal Caribbean

Works in conjunction with the 1st Housekeeper to coordinate, schedule, and supervise the day-to-day activities of the Stateroom Attendant Team responsible for maintaining a minimum of 500 staterooms.

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

• Supports the Chief Housekeeper in the overall housekeeping function onboard the vessel. Focusing primarily on quality of operations provided by the Stateroom Attendant Team: Supervises the assignment of duties, responsibilities and workstations to employees. Observes and evaluates employees and work procedures to ensure quality standards, regulations and service are met. Ensures efficient staffing levels on a shift by shift basis as deemed adequate to execute company standards of guest service and safety.
• Supervises a staff consisting of Stateroom Attendants that oversee a minimum of 500 staterooms. Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and preparation for future advancement as well as executes directives deemed appropriate by the Chief Housekeeper. Coaches, counsels and conducts the performance appraisal process for assigned staff. Distributes wages to Housekeeping personnel according to established procedures.
• Collaborates with the 1st Housekeeper, to review the requirements of the day’s
  schedule, guest requirements, guest comments and other related details.
• Ensures consistent execution of Royal Caribbean International’s Gold Anchor
  Standards for the assigned housekeeping function. Reviews audit comments,
  discusses with subordinate staff, and implements audit recommendations.
• Monitors assigned staterooms and quality at all times during the voyages and on
  turnaround days. Inspects housekeeping stateroom preparation daily to maintain
  quality standards and sanitation regulations in regards to stateroom service.
  Maintains an awareness of the category, status and condition of the staterooms
  and consistently updates the Housekeeping Maintenance Database for their 500
  (minimum) staterooms.
• Investigates and resolves housekeeping quality and service complaints in a timely
  fashion, and always with a view to exceeding the expectations of our guests.
• Holds daily morning lineup meeting with Stateroom Attendants. Communicates
  division expectations and goals effectively and routinely trains and coaches
  Stateroom Attendants to ensure that goals and rating targets are met.
• Assists the 1st Housekeeper and Chief Housekeeper to manage the Mini-bar
  program. Conducts daily inspections of mini-bars to ensure that product is
  presented correctly. Ensures that mini-bar procedures are followed and that all
  inventory is accounted for. Ensures that proper requisition of mini-bar product is
  carried out.
• Attends meetings, training activities, courses and all other work-related activities
  as required. Where appropriate, initiates meetings to address and resolve quality
  concerns and to continuously identify improvement opportunities.
• Performs related duties as required. This position description in no way states or
  implies that these are the only duties to be performed by the shipboard employee
  occupying this position. Shipboard employees will be required to perform any
  other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

• One year housekeeping supervisory experience in a hotel environment preferred.
• Minimum one to two years previous guest room cleaning experience, preferably in a 4
  or 5 star hotel
• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of proper chemical handling
• Ability to obtain a “Diploma of Housekeeping Efficiency” within the first six weeks
  of employment
• Knowledge of policies and practices involved in the human resources function.
  Ability to manage the international staff in a positive and productive manner by
  motivating, developing and managing employees as they work. Ability to utilize and
  administer the disciplinary action process through coaching and counseling to
  improve performance or terminate employment.
• Working knowledge of computers, Internet access, and the ability to navigate within a
  variety software packages such as Excel and Word or related programs
• Completion of high school or basic education equivalency required
• Knowledge of additional language like Spanish, French, Italian, German is preffered