Crew Manager – 5* Cruise Line

You, as the BRILLIANT Crew Manager will play a key role in ensuring smooth operations in the Crew Office, providing exceptional service to onboard team members while supporting their needs and well-being. You should be a natural leader with a passion for hospitality, team management, and operational efficiency.

• Role:               Crew Manager
• Cruise line:     5* Cruise liner
• Salary:            $3000-3500 USD per month – paid whilst on board only
• Rotation:        6 months on and 2 months off
• Berthing:        Single Cabin

Responsibilities:

• Oversee the seamless operation of all administrative services for crew members, ensuring timely travel arrangements and accurate documentation.
• Accurately manage crew lists, including updates to the ERP system, and ensure compliance with policies.
• Conduct fair and objective performance appraisals and provide guidance for career development.
• Address any audit findings and maintain accurate documentation for teammate health and safety.
• Full job description provided after application.

Requirements:

• Proven leadership experience in a hospitality or crew management role, preferably in a cruise or hotel environment.
• Strong organizational skills with the ability to multitask and manage complex systems.
• Excellent communication and interpersonal skills, with a focus on empathy and service excellence.
• A proactive problem-solver who thrives in a fast-paced environment.
• Knowledge of HR, HESS policies, and crew management systems is a plus.
• Ability to work collaboratively and effectively manage a team.

If this GREAT opportunity is for you, please press APPLY to present your CV for the job. Do remember to ensure your resume has your up to date contact details, website links to where you have been working and clearly showing your responsibilities and achievements for each job.