Food Beverage Director

Department: FB Svc

Employment Type: Fixed Term Contract

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The F&B Director is responsible for reviewing guest feedback, corporate reports, and other information to identify trends and issues that drive guest satisfaction. They oversee special requests, ensure satisfaction and service ratings meet or exceed OBE targets, and collaborate with the Hotel General Manager to formulate and implement short- and long-term service improvement plans.
• The F&B Director monitors the Ocean Service Excellence tool and ensures all guest issues within their area of responsibility are promptly resolved. They ensure Medallion Class vessels are effectively utilizing all tools at the ships disposal to enhance the guest's vacation experience.
• The F&B Director drives a service culture that focuses on "guest centricity," ensuring all OCEAN products are constantly and effectively utilized by crew members. They regularly oversee day-to-day operational efficiency and quality assurance for all areas of responsibility, developing controls when standards are not met.
• The F&B Director maintains clear communication and positive interaction across the Food and Beverage department to provide consistent and efficient service. They ensure all Food and Beverage outlets are organized, staff perform their duties to the best of their ability, and equipment is maintained per Company policies.
• The F&B Director  also directs onboard Food and Beverage revenue managers in promptly adjusting and improving revenue-generating programs in line with Company standards and policies. They review strategies continuously to find new cost efficiencies and cost-saving opportunities in line with operating standards, manning levels, and rotations.
• The F&B Director knows management team's role descriptions, delivers them to all team members, and communicates clear expectations based on each role description. They promptly complete fair, objective, and accurate performance appraisals based on observed behavior and observe each crewmember's performance using their role description as a guide.

Skills, Knowledge & Expertise

• Minimum ten (10) years of experience in the Hospitality business, at least five (5) in a Senior Management position (F&B Director or equivalent role) leading the Food and Beverage Department (Cruise ship experience is strongly preferred).
• Bachelor's Degree or higher in Hospitality Management from a recognized School/University.
• Demonstrated commanding presence with the ability and commitment to lead in line with all Company values and guest service ethic. 
• Organized, detail-oriented, and accurate with strong executive management and organizational skills.
• Strong and personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Fluent English language skills, both verbal and written.
• Commitment to demonstrate empathy, to display and deliver genuine care to our guests and crew, and to continuously surprise and delight guests. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment. 

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single officer cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.