Bar Manager

Standard Role Summary:
Overall responsibility for the management of all beverage outlets / areas, including the bar and wine service in selected
passenger food outlets, ensuring a smooth and efficient operation, achieving the highest level of customer satisfaction.

Primary Responsibility of the Role:
Effectively manage the department to provide an efficient, smooth and financially sound operation, enhancing both the
passenger and crew experience. Identify areas of improvement, continually striving to improve passenger satisfaction
scores and effectively resolve passenger issues or complaints. Work effectively with other departments to optimise
revenue usage and maximise revenue opportunities. Ensure all relevant IT systems are operational and the fixtures and
fittings within the outlets are in the best state of repair, reporting any issues and liaising with the relevant department.
Actively generate bar cash profit by understanding the passenger profile of each cruise and organising promotions to
increase cash profit generating opportunities. Appropriately cater for special events such as weddings or cocktail parties
and ensure all passengers billing is correctly entered into the relevant system in a timely manner.
Manage, monitor, develop and train members of the team to ensure the provision of a high quality bar service.
Reconcile reports for gratuities / incentives, certifying that the information is all correct before progressing. Ensure all
work is carried out safely, efficiently and in accordance with all current safety and company regulations, including the
Public Health Policy and Procedure. Effectively manage area of responsibility, complete appraisals identifying
development opportunities and oversee the resource manning for all areas, utilising staff effectively across outlets.
Effectively monitor and manage all costs and resources within own area and process purchase orders. Maintain par
stock levels and manage replacements for breakages or damaged items/equipment within budget. Ensure the section
and equipment is operated and maintained in a sanitised and clean state at all times, undertaking regular inspections.
Provide a highly visible presence in bar service outlets during service periods and attend corporate sponsored social
events as and when required.