Saga Cruises - Clearance Officer (Admin Purser)

We are looking for an experienced Clearance Officer to join our Team! 

Main Duties and Responsibilities

• Ensures the preparation of papers for clearance including keeping passenger manifests up to date, souls onboard count, traffic reports for all ports and medical debarks as and when required.
• Responsible for all Immigration, Customs and Visa matters, embarkation and disembarkation process, ship certificates that relate to Port Clearances.
• Monitors and ensures the accuracy and updating of the passenger manifest at all times ensuring all updated within MXP.
• Main liaison between the vessel and local port agents for the Captain and Guest related matters.
• Responsible for the clearance of the vessel with the local authorities in each port of call.
• Ensures the vessel is in compliance with all legal Guest citizenship/visa documentation operating a ‘Zero tolerance’ policy and responsible for passport control and distribution.
• Responsible for sending the Guest/Crew e-NOA/D file to US CBP and US Coast Guard upon sailing or entry to the US as required and in accordance with US Government and International regulations.
• Coordinates Voyage Reports, family visit applications and any other documents as required by Guest Services Director.
• Responsible for manifesting items to be offloaded from the vessel ensuring accuracy and compliance.
• Provides respective Heads of Department with information on all Guests embarking and disembarking during a voyage and reconciles the Guest/crew movement report.
• Notifies the Bridge when embarkation is complete and that all Guests and Ship personnel are cleared for sailing.
• Distributes Guest manifest to the Bridge and department heads after sailing from the port of embarkation as required.
• Handles disembarkation airline ticket change requests for Guests and Guest Entertainers as required.

Additional Responsibilities

• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
• Ensure the ‘Saga Way’ is delivered each and every day.
• Demonstrate the Saga Values.
• Provide Exceptional Experiences every day for Guests and Colleagues.
• Skills Required
• Previous experience as Clearance Officer/Admin Manager/2nd Purser onboard a Cruise Ship.
• Excellent organization skills and able to execute operational imperatives in a swift and demanding environment.
• All certificates as required by the STCW code for this position.
• Good command of the English Language

Saga Values
Make it happen – We see what needs doing, take responsibility and get it done.

Do the right thing – We’re trusted to do the right thing, even when the going gets tough.

Customer first – We know our customers and put their needs first, always.

Excellence every day – We strive for excellence in every single thing we do.

Our people make us special – We recognise that our people are the difference and support them in achieving excellence.