OCEAN - Learning & Development Coordinator

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

A VIKING LEADERSHIP ROLE

As a Viking Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates a passion for excellence, who takes ownership of your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress-resistant, focused, and a truly committed team member.

PURPOSE OF POSITION
The Learning & Development Coordinator is responsible for all shipboard training processes, training record keeping and the crew welfare program. They foster a culture of continuous learning and teamwork, enhancing crew engagement and job satisfaction. 
 

YOUR RESPONSIBILITIES

• Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration.
• Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program. 
• Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning. 
• Maintain and update training records in MXP, ensuring accurate data entry and reporting. 
• Support the Crew Purser with the sign-on process during periods of high crew turnover.
• Schedule the monthly training calendar, in coordination with other training, HR and operational needs.
• Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement.
• Support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; visit departments on a daily basis for “The Daily Reunion”.
• Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department. 
• Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department.
• Coordinate and manage the crew welfare program, including planning activities, conducting welfare meetings, advertising on crew notice boards, and facilitating all onboard crew programs.
• Oversee bicycle rental program and all associated maintenance.
• Manage inventory for both crew welfare and training supplies.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
• Positively contribute to achieving/succeeding the KPI goals (quality & financial) for all departments; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
• Coordinate and actively participate in special projects and fulfill any other requirements as directed by the onboard Human Resources Manager.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE

• A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator or similar position
• Strong presentation, communication and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel.
• Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team.
• Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, Power Point) is required. Must be flexible, stress-resistant, and a committed team player.
• Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills, training and coaching abilities.

GUIDELINES AND REGULATIONS

• Employee Handbook and Collective Bargaining Agreement.
• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.

Position:              Learning & Development Coordinator      
Supervisor:          Human Resources Manager 
Direct reports:     NA
Line Manager:     Human Resources Manager

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information, please refer to our Recruitment Guidelines.

DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.