Guest Relations Manager (Ocean)

Scenic Cruises:  Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises:  Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:  At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:  We seek a talented and experienced 'Guest Relations Manager'.

Description Brief: The role of the Guest Relations Manager is to supervise all Guest Service Officers to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour & travel information is provided. Meet or exceed guest expectations at every touch point. Liaising with head of departments on all guests issues and ensuring a prompt and satisfactory resolution.

Minimum Requirements: 

• Hotel School Diploma or similar preferred.
• Fluent English, written and spoken and good knowledge of one other (foreign) language, (i.e. Spanish, French, Italian).
• Excellent Communication skills
• MXP experience is an advantage
• Approx. 2 years’ experience as Guest Relations Manager
• Demonstrated shipboard experience

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.