Lifeguard @ Norwegian Cruise Line

POSITION SUMMARY

Monitoring and operating designated aquatic recreation spaces including, opening and closing while monitoring safety around the pool areas. Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed. Interact with Guests and provide any directions/Guest service assistance.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS

• Assume personal responsibility for safety and the environment. Be accountable for themselves and the safety of others in their vicinity. Environmental consciousness forms one part of this accountability.
• Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed.
• Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area.
• Responsible for reporting and following up with any accidents, injuries or incidents around the aquatic recreational facilities.
• Ensuring the pool areas are clean, answering questions, enforcing policies, rules and regulations in a polite yet confident manner.
• Ensuring guest interactions are kept to a minimum while on watch to avoid distraction, at the same time providing a positive guest experience.
• Monitoring and operating designated aquatic recreational spaces including, but not limited to; opening and closing, monitoring pool locations and general activities around the pool areas.
• Working outdoors guarding aquatic recreational areas, involving standing in the sun exposed to external elements throughout the day.
• Be fully lifeguard qualified and responsible to maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management.
• Set up and verify that supplies and equipment are available during operating hours and maintain as needed.

• Communicate with the Bridge and/or the Safety Officer by UHF radio in emergency situations or as deemed necessary.
• Attend emergency duties / drills as assigned in the ships Emergency Management Safety Plan.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS

• Minimum of two (2) years’ experience as Lifeguard is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

EDUCATION

• Highschool diploma or foreign equivalent is required.
• Position-specific STCW training from an accredited educational institution is required.
• Lifeguard training, CPR/First Aid, AED is required.

ATTRIBUTES

• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates