Cunard Laundry Manager

Standard Role Summary:

Responsible for the cost effective and efficient daily operation of the laundry facilities, ensuring a high quality laundry service is provided, following housekeeping policies and procedures.

Primary Responsibility of the Role:

• Effectively manage own team, complete appraisals, identifying development opportunities and provide support, guidance, motivation and direct the team as required.
• Plan, organise, direct and control the activities of the laundry section. Ensure passenger, crew and ship laundry is properly cleaned and made available in a timely manner. Ensure that all linen, laundry and equipment are handled carefully and as directed. Ensure linen is managed in accordance with corporate guidelines.
• Oversee and undertake where required, the basic repair of machinery and ensure regular maintenance is carried out by both the technical department and equipment suppliers. Ensure issues are reported promptly and follow up if needed. Ensure the proper disposal of all dry cleaning waste, sludge and lint.
• Identify improvements, continually striving to improve the service and increase CSQ scores. Effectively resolve issues or complaints in relation to own areas. Attend department briefings and meetings to maintain own knowledge and awareness of company policies and initiatives and brief own team accordingly.
• Ensure the necessary rotas and work schedules are in place to meet the required level of service. Monitor and manage resources effectively, ensuring laundry products and equipment are available when needed.
• Complete regular audit checks and inspections within the department, ensure all areas and laundry equipment are maintained and in a sanitised and clean state at all times, implementing effective cleaning schedules.
• Attend corporate sponsored social events as and when required.