Guest Service Supervisor

BSM Cruise Services
Recruiter:
BSM Cruise Services
Category:
Guest Services Jobs
Position:
Guest Services Officer
Salary:
TBA during interview.
Updated:
March 27, 2025

Supervision of Guest Services Ambassadors to ensure a friendly and efficient service is provided to guests, creating ‘Ambassador Moments’ and leading to total guest and company satisfaction

  • Ensure guests are checked-in courteously and efficiently to provide a positive check-in experience
  • Respond to all guest telephone and face to face enquiries in a friendly and efficient manner, in line with company standards and to complete guest satisfaction
  • Ensure all guest requests are dealt with effectively with appropriate follow-up
  • Ensure guest credit cards are correctly linked to guest accounts at embarkation
  • Any guest account query should be fully investigated and feedback provided to guest
  • Provide guest assistance in the terminal, when needed, during embarkation and debarkation
  • Complete relevant end of cruise and start of cruise documentation as per company standard and as requested by Guest Experiences Manager
  • Participate in guest and crew drills according to assigned safety duty and as required by ship’s command
  • Provide regular coaching and guidance to the Guest Services team to allow them to develop and grow
  • Host tables and participate in other onboard activities when requested by Guest Experiences Manager
  • Support Guest Experiences Manager with regular team meetings to allow colleagues to provide feedback and offer suggestions in improving team morale and working practices
  • Provide a positive working environment be ensuring all colleagues are treated fairly and equally
  • Lead by example by following all company policies and procedures are always adhered to
  • Any other duties as reasonably requested by Guest Experiences Manager

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship.

Language Requirements

Good knowledge of the English language is required.

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