Barista

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

JOB SUMMARY

Barista prepares and serve hot and cold beverages, including various types of coffee and tea, and provide an excellent cafe experience for customers. Receives and process payments (cash and credit cards).

DUTIES & RESPONSIBILITES

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Cleaning and restocking work area, emptying trash and sanitizing equipment and utensils.
• Updating signage and displays to attract customers.
• Tracking and ordering inventory for café and beverage supplies, such as coffee beans, milk, napkins, and cups.
• Replenishing items in display cases, and behind the counter.
• Maintaining espresso machines, grinders, coffee machines and other equipment.
• Keeping work environment and café area clean, sanitary, and organized
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.

QUALIFICATIONS/EXPERIENCE

• High school diploma (Hospitality, Tourism, Food and Beverage) or equivalent.
• Customer service and restaurant experience
• Previous work as a Barista is a plus.
• Point of sale equipment.

CERTIFICATIONS/LICENSES

• Food Handlers certificate

COMPETENCIES/SKILLS

• Exceptional listening and communication skills.
• Ability to walk, bend, and stand for extended periods.
• Availability to work around peak hours, early mornings nights, weekends, and holidays.
• A polite, engaging personality.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
• Ability to multitask.
• Strong attention to detail.
• Customer service and restaurant experience

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.