Asst Systems Manager - Oceania Cruises

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Ensuring staff training, development and knowledge throughout all areas of the Operation is maintained at optimum levels to facilitate the guests’ experience.
• Provide level 1 support to all PCH computer users and guest as required.
• Log and manage through resolution all support requests into the help desk system. Ensure all support requests contain the most up to date status.
• Assist the System Manager as needed to maintain optimal level of IT services on board.
• Keep the System Manager apprised of the status of all pending issues and support requests.
• Responsible for advising System Manager any shipboard changes that might affect the IT operations of systems.
• Prepare any of the necessary paperwork when disposing or landing hardware off the ship.
• Provide support to all users of PCH systems which includes; troubleshoot problems or the coordination of solutions with the System Manager and/or Corporate.
• Ensure copyright policies and infringements are not being violated and would be against best practices and company policy. Report all violations to the System Manager.
• Assist in the deployment, monitoring, maintenance, upgrade, and support of all shipboard IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Trains users on application where required and possible.
• Establish and maintain regular written and in-person communications with the System Manager of all activities.
• Preventive maintenance of equipment in the form of cleaning and/or testing to preserve equipment;
• Provide support for regular Hotel operations; troubleshoot problems or coordinate solution with Systems Manager should the users experience problems when performing any day-to-day processes.
• Technician and vendor visits for repairs and modifications to the computer systems that are under the Shipboard Systems environment.
• Monitoring the system in relation to copyright policies and infringements;
• Monitoring password changes and user accounts;
• Make recommendations to the System Manager that would assist and resolve support issues in a cost-effective manner for all aspects of the on board environment.
• Assist in the implementation all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision as directed by the System Manager.
• Preventive maintenance of equipment
• Promotes and Participates in Signature Service Training Program.
• Monitor the practical application of the Company's policy, procedures and instructions.

EDUCATION

• Microsoft Office, Fidelio Cruise, Micros Fidelio Point of Sale, NVS – Visual Reservation System
• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Strong technical knowledge of network and PC operating systems – Microsoft environment.
• Strong technical knowledge of current network hardware, protocols, and standards – Cisco environment.
• Extensive application support experience.
• Familiarity of Fidelio Cruise suite of application, though not required.
• Familiarity of Micros Point of Sales system, though not required.
• Excellent understanding of the organization’s goals and objectives.
• Ability to work in an international environment.
• Previous ship experience preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.