Customer Outreach Agent, Blended Service, Celebrity Cruises

Great vacations begin with great employees! 

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  

Position Summary:

Responsible for receiving and responding to service requests and inquiries from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call service request resolution and adds any requested revenue components to bookings. Makes outcalls to guests in order to advise of changes to reservations (i.e. redeployments, charters, etc.), and makes changes to the reservation as required. May contact other departments in order to complete the guestsu00bf service requests, and provide appropriate responses to guests.

Career Snapshot:

• Responds to service requests/questions from direct guests related to all components on a reservation
• Makes any, and all necessary, changes to guest reservation at the request of the direct guest, or department head
• Answers guests questions related to the direct guest's reservation, and cruising with Royal Caribbean in general
• Analyzes guest's reservation, and recommends any additional revenue components to the guest's booking that will enhance cruising experience.
• Makes outgoing calls, and receives incoming calls from guests related to any redeployments, charters, etc., and makes all necessary changes to reservations.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Requirements:

• High School graduate
• Excellent verbal and communication skills required

Preferred:

• 2 year college degree preferred, or 2 years industry experience
• Must be attentive to details
• Ability to speak to and hear guests over telephone system
• Ability to see and adjust focus

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as our Agent, CO Blended Services.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site.  

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

Job: Sales
Primary Location: United States-Florida-Miami
Schedule: Full-time
Shift: Day Job
Employee Status: Regular